Post by MadeByQwerty in Pixiffy comments

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Hi, sorry to bother you, I’m another dev trying to understand something strange about itch.io.

I’m currently running a free promo on my game, and I want players who claim it during the sale to keep permanent access to the full version afterward.
However, itch.io seems to automatically create a “free tier” if there is a demo on the same page. When that happens, people only claim the free tier, not the full game, so after the promo ends, they lose access to the full build.

Right now, the only workaround I’ve found is:

hiding the demo files,
switching the project from free to paid (setting the base price to the full version price so that all files are part of the same pricing tier),
then applying the free promo over that.

My page (so you can see what I mean):
Some Little Adventures by MadeByQwerty

But I noticed that your page behaves differently:
you have demos visible on the same page, yet claiming the game during the free sale still grants access to the full version permanently. That’s exactly what I’m trying to achieve.

Would you mind sharing how you set up your page?
Did you configure the files or pricing tiers in a particular way (separate download buttons, grouping by OS, etc.)?

Thanks a lot, I really appreciate any insight you can give.

coperun56 days ago(+1)

Hello,

Thank you for your message! You’re absolutely right — we’ve now taken steps to hide the demo version. I really appreciate you taking the time to let us know!

MadeByQwerty55 days ago

Thanks for the reply!

I think there was a misunderstanding, I wasn’t reporting a problem with your page. 😅

Quite the opposite: you had done everything correctly, and there was nothing that needed to be changed.

I reached out because your setup was the only one I found where the demo was visible and people could still permanently claim the full game during a free sale. I was trying to understand how you managed to make that work, since on my page itch.io forces a “free tier” when a demo is present, and people end up only claiming that tier instead of the full game.

That’s why I temporarily hid my demo, not because yours had an issue, but because yours seemed to work perfectly and I wanted to learn how.

If you ever figure out what made your setup work, I’d love to know, it could help a lot.

Thanks again for taking the time to reply!

coperun55 days ago(+1)

Thanks! Sorry for the misunderstanding. English isn’t my first language, so I thought there was something wrong with my page. I’ll attach a screenshot of my settings, maybe it helps!

coperun55 days ago(+1)

I’m not very familiar with itch either, so maybe it’s a good idea to contact the official support team and ask them about it.

MadeByQwerty55 days ago

Thanks a lot that is very interesting ! Is that screenshot before you made the change ?

coperun48 days ago(+1)

Sorry for the late reply. This screenshot is the same as before, except that the demo version has been hidden.