I'm having a hard time too, I think they mean that they don't know the format of the password. I've tried Scotty1232000, ScottyJan232000, and others, but it didn't work. I think that's what they're asking
It's the character's 8th birthday, see if you can find the year the picture was taken
Scotty92 ( i dont feel bad spoiling this is like 1 of 20 puzzles)
It's Scottyjan231992