yeah, it took them quite a while to fix my account as well and i still got lucky and after like 2 or 3 emails and nothing but botted responses from some robot i just gave up and so i wasn't able to advertise my game at all or use the community tab in the jam until day two of voting when i guess they finally got to my email and un banned it. Still i hope they'll fix this issue as soon as possible, All the best tangled :D