Hi, it doesn't take a while, our website automatically connects to itch to make sure your download is ready. But your account at uniday studio must be using the same email address you used in your purchase (here on itch), otherwise it won't recognize you. If you want me to double verify that for you, please DM me at our website (my profile: https://uniday.studio/user/UnidayStudio) OR send me an email at guilherme@unidaystudio.com.br with the email you used in your purchase OR ping me on our discord server and I'll be happy to help you. Which option you find more comfortable with.
Thank you for choosing Cave and I apologize for the inconvenience in advance.