I can provide some help here, I've been in this exact situation a long time ago with many other games.
I don't wanna be that guy, but sadly their hardware sounds like a budget Intel laptop or desktop and their iGPU is simply too weak to run it. Unreal Engine doesn't know how to handle it and crashes shortly after. I only know it's Intel because AMD laptops with Windows 11 support can handle the game (sort of.)
Amazing game BTW, I'll give it a full review when I get it streamed/recorded. Absolutely looking forward to the Endless update.