when i try to extract it dosent work. i tried re installing and deleting. i have deleted the old version in hope it'll help, it didn't. i am very disappointed and upset. my sister is heart broken it wont work. she loved it. i hit extract and then yes to all. it loads very quickly and it seems like it closing itself, when i try to open it again it does the same thing (starting with extract.) can someone help me out? (im on windows)