Well, yeah, communication could've been better, as mentioned.
But hindsight is 20/20 and they were probably pushed into an NDA and need to be really careful about how they communicate things, plus early on they must've been under extreme stress and duress themselves.
I know I would most likely not have fared any better in terms of communication in such a situation.
> But it doesn't change the fact that the general sentiment was that they would do their best to do right by those who called their platform home, outside of extreme fringe cases.
Yeah, but that included fairly clearly pointing at payment processor ToS, which basically meant monetizing adult content on itch at all became largely disallowed ever since payoneer jumped in bed with MasterCard and put NSFW on their "nope" list.
I mean, I as developer did notice that and stopped taking even donations for that very reason.
This whole situation is in part the result of itch being rather lenient in enforcing their rules in the past, but being lenient was precisely them "doing their best to do right by those who called their platform home", in my opinion.
The alternative would've been to take a tougher stance earlier, but would that really have stopped CS from attacking them now, or payment processors from tightening the screws anyway? I have my doubts.
The ultimatum seemingly came from Stripe and Paypal rather, fwiw.
Anyway, I'm not saying the frustration isn't justified, only that lashing out on itch now won't help and just gives the payment processors more PR leverage.