I don't have the mental fortitude to do this but I stand with him on this it's the same effect as flooding a company with mail in earlier years keep them on the line keep talking keep being polite and they will be forced to explain listen and deal with you don't give them a reason to hang up don't give them the chance to redirect you get to that supervisor and make them answer the same questions over and over again with different people make them see they can't push us around with your best not your worst no cursing no foul language I know that's rich coming from me who curses like a sailor and is too scared/ worn down to do this but well it will work and if you have the courage and mental strength to do this you should it will help more than most people think.