I already compesate them with the right gifts and its working..Or maybe just reduce the amount of penalty because that feature are mad annoying tbh..It affecting my whole customer in that hotel and gifts only affected individually..Only Matt are useful to counter this penalty and his skill are rarely active..And the ore are not worthy to use,use them have low value than selling them..Can you add existing character with better passive skill? This is exhausting..Hard to get new customers if i got bombarded by penalty 4-5 times a week..Wheres the fun if i restarted?Its the same mechanic anyway..