You must briefly press one of the symbols in the bottom bar. If it is selected, the box will light up differently to the others. You have now selected this tool. If you now click on one of the cuddly toys with this particular need and hold down the button, the cuddly toy should move faster and then be satisfied. Unfortunately, the mouse pointer does not change in the web version of the game, so this can be a little confusing. If you download the game, the mouse pointer changes to the respective tool for more clarity.