We receive a large number of tickets every day and are a small team, so we may miss tickets occasionally.
NTTP is also correct though in that the "New releases" section is not necessarily the place for promoting your game, and being in the new releases section does not guarantee that you will experience increased traffic due to the large volume of projects that are uploaded every hour, and we encourage you to promote your game through your own channels, such as social media, Discords, contacting influencers, etc.
We appreciate your patience! Please check your ticket for your response.