Hey! Sorry you're having issues. This is the first time I'm hearing about screenshots being too big. Could you please post the error message from the output log as well as the version of Easy Feedback you're currently using? Here's an article that details where you can find the output log: https://docs.unity3d.com/Manual/LogFiles.html.
Hi! This person didn't seem to get back to you, but this just happened to me. I have only a 1080 monitor. Here is my log file:
C:/Users/gillian/AppData/LocalLow/Shining Spark Entertainment Ltd_/CivicStory/feedback-07182023-122317 UnityEngine.StackTraceUtility:ExtractStackTrace () (at C:/buildslave/unity/build/Runtime/Export/Scripting/StackTrace.cs:37) UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[]) UnityEngine.Logger:Log (UnityEngine.LogType,object) UnityEngine.Debug:Log (object) AeLa.EasyFeedback.FeedbackForm/<SubmitAsync>d__24:MoveNext () (at C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs:206) UnityEngine.SetupCoroutine:InvokeMoveNext (System.Collections.IEnumerator,intptr) (at C:/buildslave/unity/build/Runtime/Export/Scripting/Coroutines.cs:17) (Filename: C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs Line: 206) File too large UnityEngine.StackTraceUtility:ExtractStackTrace () (at C:/buildslave/unity/build/Runtime/Export/Scripting/StackTrace.cs:37) UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[]) UnityEngine.Logger:Log (UnityEngine.LogType,object) UnityEngine.Debug:LogError (object) AeLa.EasyFeedback.FeedbackForm/<SubmitAsync>d__24:MoveNext () (at C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs:220) UnityEngine.SetupCoroutine:InvokeMoveNext (System.Collections.IEnumerator,intptr) (at C:/buildslave/unity/build/Runtime/Export/Scripting/Coroutines.cs:17) (Filename: C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs Line: 220)
Hi! Trello has a 10MB per-attachment filesize limit for free accounts. We added a resize feature to address this in version 2.1.0. However, I would not expect that you would see this issue with 1920x1080 screenshots.
What version of Easy Feedback are you using? Are you adding any other attachments than the screenshot and log?
I'm using 3.0.0 - no extra attachments, just an extra info collector. Resize Large screenshots bool is set to true. It doesn't happen all the time, just every once in a while.
C:/Users/gillian/AppData/LocalLow/Shining Spark Entertainment Ltd_/CivicStory/feedback-07242023-200937 UnityEngine.StackTraceUtility:ExtractStackTrace () (at C:/buildslave/unity/build/Runtime/Export/Scripting/StackTrace.cs:37) UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[]) UnityEngine.Logger:Log (UnityEngine.LogType,object) UnityEngine.Debug:Log (object) AeLa.EasyFeedback.FeedbackForm/<submitasync>d__24:MoveNext () (at C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs:206) UnityEngine.SetupCoroutine:InvokeMoveNext (System.Collections.IEnumerator,intptr) (at C:/buildslave/unity/build/Runtime/Export/Scripting/Coroutines.cs:17) (Filename: C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs Line: 206) File too large UnityEngine.StackTraceUtility:ExtractStackTrace () (at C:/buildslave/unity/build/Runtime/Export/Scripting/StackTrace.cs:37) UnityEngine.DebugLogHandler:LogFormat (UnityEngine.LogType,UnityEngine.Object,string,object[]) UnityEngine.Logger:Log (UnityEngine.LogType,object) UnityEngine.Debug:LogError (object) AeLa.EasyFeedback.FeedbackForm/<submitasync>d__24:MoveNext () (at C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs:220) UnityEngine.SetupCoroutine:InvokeMoveNext (System.Collections.IEnumerator,intptr) (at C:/buildslave/unity/build/Runtime/Export/Scripting/Coroutines.cs:17) (Filename: C:/Users/gillian/_Client/SSE/Unity/PeoPoli/Packages/com.aela.easy-feedback/Scripts/Core/FeedbackForm.cs Line: 220)</submitasync></submitasync>