Was hopin to quickly throw this into a project to prototype somethin, but its not exactly well packaged... the FBX had a bunch of import issues into Unity. Tried to open it up in Blender to see what I could fix but lacking familiarity with Rigify I can't figure out how to get the rig cleaned up. Kind of a shame, but unless you are familiar with rigging/rigify and have the time to clean up the asset- this is for the most part unusable in terms of the characters... it'd be better if the assets were a bit more cleaned up.
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Yea, there is an issue with the head missing from the rigify rig. I tried to configure the avatar in unity to adjust for it (manually selecting the bone, which in this case is just 'spine' - since its not named head I imagine thats part of it) but after that, since the "head"/spine bone I select isn't a child of the "torso/chest" spine it results in other problems.
As I mentioned, I'm not super familiar with rigify so I can't speak to the finer details of the issue(s) with the rig. I tried to 'optimize for unity' the rig in Blender, but that only resulted in other problems that weren't caused by you directly so I can't knock you for that.
Do you think you could upload a non-"rigify" rigged version if you get the time? If not, its fine- I can probably get it fixed some time