Does it happen automatically or after you click something? And where does it happen, do are you able to get to the gameplay or only to the text messages page (as an example)?
It just happened automatically, I believe it happened after the first writing report was finish and I did not have a chance to click anything, and the screen went white. I did try refreshing the page each time it happened, which unfortunately that did not help, and I was not able to play the game.
The screen going white is a first for me. I had a look at the code for tasks being worked on and done but without being able to cause it myself it’s hard to say. What platform are you on? and are you on browser or downloading it?