Report bugs or have questions


🇬🇧

If you encounter bugs or trouble, please do the following :

  • Reboot the Meta Quest and see it still have a problem
  • The majority of time, this is a bad configuration or a bad installation on your side or because you didn't follow steps by steps and click by click my installation video guide  
  • Be sure you are on the latest version of QGO and the latest version of the Meta Quest system
  • Uninstall then re-install QGO
  • Read the Frequently Asked Questions

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If you encounter a problem related to your account or not listed in the Frequently Asked Questions, please contact me by e-mail at questgamesoptimizer@gmail.com with a full explanation of your problem, the e-mail used to connect to QGO, the headset you're using and the QGO version. You can also send me videos or screenshots to help me help you.

As I receive far too many e-mails, I reserve the right not to reply if the answer is in the Frequently Asked Questions.


🇫🇷

Si vous rencontrez des bogues ou des problèmes, veuillez procéder comme suit :

  • Redémarrez votre Meta Quest et vérifiez si vous avez toujours le problème
  • La plupart du temps, les erreurs sont due à une mauvaise configuration ou une mauvaise installation de votre part car vous n'avez pas suivi pas à pas et clic par clic mon guide d'installation vidéo
  • Vérifiez que vous utilisez la dernière version de QGO ainsi que la dernière version du système Meta Quest
  • Essayez de redémarrer le casque ou
  • Désinstallez et réinstallez QGO
  • Prenez le temps de lire la Foire Aux Questions

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Si vous rencontrez un problème lié à votre compte ou qui n'est pas présent dans la Foire Aux Questions, veuillez me contacter par mail à  questgamesoptimizer@gmail.com avec l'explication complète de votre problème, l'email utilisé pour vous connecter à QGO, le casque que vous utilisez et la version de QGO. Vous pouvez également me transmettre des vidéos ou des captures d'écran pour m'aider à vous aider.

Recevant beaucoup trop d'e-mails, je me réserve le droit de ne pas vous répondre si la réponse se trouve dans la Foire Aux Questions

Get Quest Games Optimizer

Buy Now$11.99 USD or more

Comments

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Viewing most recent comments 33 to 52 of 72 · Next page · Previous page · First page · Last page

hi, i purchased premium extension using paypal which users same email as i use for itch account but i cannot activate it . please fix.

I can only see your QGO purchase for your user. Not premium extension 

Hi, have sent proof of payment made by PayPal to your support email. Please confirm that you have received payment so that I can install the premium extension. Much appreciated.

Hi, for the moment I didn't receive email forward from Itch.io support. I assume you just pay with a different email. Paypal email are not always the same as the current email you use by default. You could contact me by email at questgamesoptimizer@gmail.com with the possible email address you have

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Salut, j'utilise QGO depuis plus de trois mois et j'en suis très satisfait. J'aurais voulu savoir si il était possible d'ajouter un raccourci dans les Settings pour désactiver le proximity sensor et empêcher le casque de se désactiver lorsqu'on le retire.

C'est très utile pour éviter de recalibrer deux playspace en PCVR et aussi pour ceux qui ont des soucis avec leurs capteurs. 

Les commandes abd sont : 

Pour désactiver : shell am broadcast -a com.oculus.vrpowermanager.prox_close

Pour réactiver : shell am broadcast -a com.oculus.vrpowermanager.automation_disable

Merci !

Salut et merci. Oui, on m'a demandé plusieurs fois d'implémenter ces commandes mais je veux rappeler qu'il faudrait absolument démarrer QGO et activer l'option pour que ca prenne effet car à chaque extinction du casque, tout ce qui a été fait avec ADB est réinitialisé.

Mais je conseille pour tout le monde la manière suivante qui ne nécessite aucun développement et aucune frustration quant à l'utilisation ;-)


Merci pour cette réponse ultra rapide ! Il est vrai qu'un morceau de scotch fait l'affaire, mais je me disais que c'était intéréssant de l'avoir dans QGO car comme tu l'as dis, il faut le refaire à chaque démarrage du casque, et je préfère largement le faire via QGO que de le connecter au PC à chaque fois 😊

Et vu que j'utilise QGO au quotidien comme launcher, ça seras excellent, pourquoi pas même un raccourcis comme pour le Guardian !

Je vais mettre mes cinq étoiles desuite ! 

J'y songe mais ya pas mieux que le scotch dans bcp de situations :-D

Oh et si tu es satisfait, pense à laisser un commentaire et des étoiles :-)

i had to do a factory reset and now it wont take my email not sure why i am one person using the app and it says to contact you   i am very very sad because i dont want to play games without the app i paid for and have to wait on a solution ..

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Hi, bought the extension but it doesn't work. Mailaddress is o.t...@g...net, same I use here.

Hi, everything is fine on my side, I can see your purchases. Can you tell me more about your problem ?


(1 edit)

Hi, none of the features seem to work.

I don't understand your problem. I can see you purchased the Premium extension.

But why didn't you activate it ? There is a button for that

Also your shortcut is not good. Try with "Profil"

(3 edits)

Oh dear, I am so stupid. I tapped on the link below the button. I saw the "Button text" as a description for the link below. It works now!🤦😄👍

P.S. Thx, Shortcut works properly.

🤦😄

Pavlov Shack (full, not beta) doesn't want to launch for me as long as QGO is doing its thing in the background. It does work normally when i reboot and do NOT relaunch QGO first. But once QGO is running, all i get is a black screen and sometimes i can't even close it without rebooting.

(1 edit)

Hi, I don't have problem with the official Pavlov Shack with HD profile.



But, a possible explanation ?


Can you allow to set custom resolution for YouTube? I used to set a custom resolution but now it’s not available anymore

Changing resolution in Youtube don't do anything on the video streams. And Youtube opens too quickly to apply the resolution

It does a better job at antialiasing this way. I tried it before and it applied resolution correctly. Did they improve the launching speed recently or something?

(+1)

You can now optimize Youtube, just wait 10min

Thanks, seems to work

Hello . The optimizer has the camera settings and shooting in 3D, but how to use it and which program to use to record video from two cameras ?

Hi, not sure to understand, but yes QGO can capture in 3D so it uses both camera to render the 3D. Just select the settings you want in the QGO video recording screen then click on apply button then just do a record as usual on your Quest.

(7 edits)

Hi @anagan79. I purchased the Optimiser tool yesterday and downloaded the Other Solutiion = APK + Installer file, not the  QuestGamesOptimizer_9.2.1.apk. I manged to install okay onto my Quest 3 via the Oculus Developer Hub, but the issue is I have to keep going to unknown sources on the Quest 3 and then click on the Optimiser tool to activate the app, but then as soon as I select any app and exit, or exit to home screen I need to do the process again. I thought we didn't have to keep selecting the app only on restart of the device. When installing though, the Always allow button did have a red box around it like the below but I did select it as far as I know. Is the red outline normal?



I have enabled Auto detection and selected Allow all the time on the boxes during installation. 

Also, I only received an email with the download link and a verification email but nothing after that. Is that correct?

(+1)

Hi, this screenshot is here to tell people to click on the correct button. During the installation you should have click 4 times on this prompt on the Always Allow button, the one with red border.

If this is installed correctly, all the next time you will reboot your Quest, you will have to open QGO and accept this prompt by clicking Always Allow. Thanks to QGO you don't need a PC anymore to enable AQB as you give QGO the permission to enable ADB by itself.

To resume : the prompt appears only 4 times during installation, then each time only once after every reboot if you clicked on Always Allow

After purchasing QGO, Itch.io sent to you an email with link and my own message.

Is it ok ? :)

Thank you for the reply. I think I only dragged the INSTALLATION.bat into the Oculus Developer Hub and not the ADF WIFI CONNECTION file so maybe that is the issue? Should I delete the  Quest Games Optimizer from my Quest 3 device, reboot it and then drag and  install the QuestGamesOptimizer_9.2.1.apk instead?

.bat files are for windows, not for the headset, so don't touch that if you have the developer hub or sidequest ;-)


Why not following my video ? : https://www.youtube.com/watch?v=inE6HTKZ-ZM

Or this : 

 Quest 3: How To Increase Graphics NOW (works on all games)

You also can check my FAQ

Thank you. I will try and let you know how it goes. I appreciate your patience.

I tried again and followed the instructions but still have to keep launching the optimiser when exiting another app as when I go to the apps the green HD symbols are not visible until I relaunch the app. Whenever I click on the ADB yellow logo a red sign with writing appears briefly but quickly disapears.

The steps I followed were

1) Check the transfer through Wifi option on my Quest 3

2) Connect the Quest to the Laptop via USB cable

3) Drag the whole QuestGamesOptimiser_9,2.1 zip onto the Oculus Developer Hub

4) Switch on Allow Debugging on the Oculus Developer Hub

5) Click the 3 dots on Oculus Developer Hub and press install

6) Go to my headset and press Allow all the time 4 times on for allow USB debugging box

7) Enter my email

8) Allow the Auto detect and optimise boxes.

8) Then restart the Quest 3

9) Relaunch the Quest 3 and launch the app and again select allow all the time.

(2 edits)

It seems you did a wrong installation, please uninstall QGO, reboot and install QGO again by following click by click and step by step what I do.

And you must click on Always Allow button each time you see the prompt, not the Allow button.


EDIT : if ADB is green, all is OK

(1 edit)

I have a question for you: If i use Profile button to launch game optimizer how can I go to Profile section ? What button do you suggest to use as shortcut to launch optimizer ?

Hi, you could type "Notifications" instead of "Profiles" to launch QGO when hovering Notifications icon, or another icon you want ;-)

Ok but can you confirm after hovering some icon with QGO launcher I can't launch original clicked icon application ?

Sometimes a quick click open the app but consider you can't open the app is the shortcut is hover this icon

Hi, i love the app! would it be possible to have a setting to turn off the guardian boundry per app? so when i start a specific game the boundry is disabled and re-enabled when i quit the specific game? thanks again!

(1 edit)

Thank you :-) If you love the app, don't forget to promote it around you :-)


Concerning boundary, the answer is no. Many people play games on multiple room. I personally play games in my office room or living room depending on when or what I want to do. I don't want to disable my guardian in my office room but it's okay in my living room. And don't forget, you can share your quest to your children or wife or friends, and they also could want to play outside or in your home and perhaps want or required the guardian to play. So this feature is not a good idea and I don't want accidents ;-)

questgamesoptimizer has a button to turn off the boundary, which i press everytime before i play a specific game. how is that more safe than having the boundry auto turn off when i boot a specific game?

sorry! i just dont understand.

to have the boundary automatically turn back on would be safer

(1 edit)

What I meant is that this feature is okay for your personal use, but it's not suitable for all uses. For example, if I want to play Beat Saber in my room with the boundary but after want to play Beat Saver in the living room without boundary, if the boundary settings is set per applications, I will have to edit my profile to set it ON or OFF depending on my use case. But if this feature is just set globally, you don't need to edit your each games profiles, but do it globally.

And when I spoke about children or friends, if you give them your Quest, you will not want to re enable boundary for all the games they want to use by editing each game.

Sorry I'm french, not always easy to explain that in english

ok i understand, thank you. 

could i purchase a custom version of questgamesoptimizer from you with per game boundary settings for my personal use? 

Haha no guy ^^ Because if I do that, everyone will ask me specific things for their personal purpose and I will have to give you on each release a modified release, spend time to develop etc ;-)

I'm working at the moment on the 9.2.2

Stride fates HD profile is unplayble, 40-50 fps with huge reprojections. Also i cant change refresh rate in any game, i set it to 90 or 120, but OVR displayed drr is 72.

Hi, I just saw that STRIDE Fates just got updated, so thank you for the report, I will update the profile. There is no reprojection on this game but what you seems to see is frame drops. On what level did it appear ?

I will test that

In lobby huge drops to 40-50, in other levels more fps drops

(1 edit)

So, I just tested. I'm on v1.11 on the official game. Here are some screenshots with my HD profile.



Could you take me screenshots with OVR Metrics Tool please ? Also, I was able to change refresh rate :-)

This means, you don't use my HD profile and that you GPU level is too low but your texture resolution is too high, also I don't see any FFR on you screenshot.

IMO, you are playing your game with another game profile, or a profile that persists because you don't have auto detection enable. Is ADB green for you, do you have auto detection enaled ? Did you receive applied profile notification ? From where do you start this game ? QGO or Meta Quest home ?

Hi. I'd like to ask. Im buyed this product and try Help Wanted. But the bad textures in game is still shows. How can I fix that?

HI, just create your own profile. I just haven't optimized this game yet

But my own profile can't help me. Textures and models in the game, doesn't change.

Can you show me your profile ? What is your game ? Did your profile being correctly applied ? Did you receive the applied profile notification ? DO you use auto detection ? Is ADB icon green ?

If the textures and models are bad, this is the fault of the game's developers, not mine ;-)

(1 edit)

This game is FNAF: Help Wanted VR. 

And I mean, the textures and models are less quality. I'm thinking of refunding the game and buying this game for my computer. Because it looks a lot better there.

J'ai pris l'appli pour optimiser mes jeux, je suis le compte secondaire du quest 2 de mon fils, et une fois installé cela me dit que les améliorations ne fonctionnent pas sur compte secondaire !

Je fait quoi avec une appli qui ne fonctionne pas sur le compte que j'ai besoin ?

(2 edits)

Bonsoir, ne vous énervez pas, c'est tout à fait normal, c'est expliqué dans ma FAQ : https://anagan79.itch.io/quest-games-optimizer/devlog/538649/questions-answers

Mais aussi dans ici : https://anagan79.itch.io/quest-games-optimizer/devlog/443282/warning-disclaimer

J'invite tous les utilisateurs à lire mes explications avant de se lancer, c'est le béaba pour éviter les questions qui ont une réponse sur ma page. 

Maintenant, toujours dans ma FAQ je propose des contournements en mode dégradé pour jouer à des jeux optimisés sur un compte secondaire. peu prêt 95% des questions ont une réponse sur ma page et dans la FAQ.

Et dans la section prérequis, je le stipule noir sur blanc et invite les gens à me lire : https://anagan79.itch.io/quest-games-optimizer/devlog/443280/prerequisites

Je ne m'énerve pas ;-), juste surpris;

J'ai lu pourtant la faq et les questions, mais je suis passé a coté .

Je vois qu'il y a des bidouilles je vais voir si cela marche .


Merci

J'ai affaire à des gens énervés à longueur de journée alors que la majeure partie du temps, la réponse est déjà quelque part, ou alors c'est suite à une faute de manipulation de l'utilisateur. Je préfère demander d'office une discussion saine sur un ton saint, le tout dans la bienveillance. On avance toujours mieux quand les deux parties sont détendues :-)

Oui, vous pouvez essayer les manipulations que je propose. La FAQ peut être traduite en français si besoin grâce au lien tout en haut. Je ne pourrais pas vous offrir une meilleure expérience sur un compte secondaire. J'aurais aimé, et ca m'aurait fait vendre encore plus, mais c'est une impasse depuis le début. Meta/Android n'accordent pas tous les pouvoir aux comptes annexes malheureusement.

Hi, version 9.2.1 has now been installed on my Meta pro 3 V60. I have followed all the information and tried several times. As soon as I activate ADB WiFi, the viewer freezes and continues to ask me to confirm authorization up to 10 times... to exit I have to turn off and on again. I reset the viewer by reinstalling everything but the problem persists! any suggestions or solutions?

Hi, you must click on Always Allow button. Not the Allow button 

ok thx now running ;-)

Email verification after start.

I have also the problem, that I can^t verify my email after start. But in my profile, the mail is shown correctly. Could you please help me out?

Thanks.


Kind regards 


-Patrick

Hi,

You certainly did a typo when entering your email. Your email is : p******@die-f****s.de

If you want to give me the correct email, just contact me at questgamesoptimizer@gmail.com

Would you consider being able to have the app terminate background apps/services?
I have noticed that I quite often have to reset my headset because I get bad performance which is fixed after a restart. I presume background apps/services are to blame.

Hi, nope, I can't really close background services like on Android smartphones, but I assume you just didn't enabled QGO "Auto detect" feature and so, the profile you have set for a game persists on your home environment. Also if you have lags ingame, this could means you did a too heavy profile. Remember that this is not a PC

QGO is not working anymore. Sidequest says everything OK but QGO says no ADB. 2 Times reinstall not helping. App dont ask me to Allow something on start.

Hi there is no problem with QGO 😉

You must follow step by step and click by click my instructions and installation video. You forgot something 😉

Now i found it. I had to activate the Wireless Connection in Sidequest again.

If everything is done correctly, you no longer need sidequest anymore to enable ADB. QGO will be able to do that by itself, so no PC needed anymore after a correct QGO installation, you will be PC free after each reboot :-)

Bought premium, cannot activate.

Hi, I can't see purchase for premium extension, just for QGO

I must have misunderstood.

"Exclusive content

Support this tool at or above a special price point to receive something exclusive."


That's why it's 12USD instead of 9.99USD

I explained in bold font that this is not exclusive content. 

"Exclusive content Support this tool at or above a special price point to receive something exclusive." => this is what Itch.io write for this type of section, that's why I clearly mentioned this is not the case.


That's fair, but if I were you, I would remove the winking emoji as it makes it sound like you're saying you don't offer it but actually are.

No worries though, happy to purchase the extra content separately, thanks for the tool! It's really useful.

(+1)

Just removed the emoji :-)

(2 edits)

Hello, please excuse my English. I use a Google translator.

I have a problem with the optimizer. I bought it and also bought premium. I did everything as described in the instructions. But after EVERY restart, the glasses tell me that I should allow WiFi debugging. I click on Always allow this network at the bottom but it still keeps coming up. And it doesn't matter whether I start the optimizer automatically or manually. This is really really annoying. Can someone help me here? or is that normal?

LG Lord Icon


edit*

OK, I read the answer in yesterday's post. Thanks. But I don't understand why I ALWAYS click accept and then the question keeps coming up :( it's especially annoying when my children don't know what they're doing.

The tool is awesome! But that's really a small thing that really annoys me. Can this be switched off? Because I don't use WiFi transfer or anything like that anyway. I do EVERYTHING on the quest via USB, i.e. transferring data etc

Someone just wrote to me on a website that it says that you should just do a clean install and then it should be gone. Is that correct?


Hi, if you did a correct installation, the first time you setup QGO, you accepted (click on "Always Allow" button ) 4 times different kinds of prompt.

Now each time you reboot your Quest if you launch QGO, you must tell QGO to enable ADB by itself without computer. We cannot get ride of that. This is how Android operating system work. AS we don't have root access on the Quest, this cannot be automatic.

This is not a problem, just open QGO and accept the prompt (Always Allow button) and all is good until the next restart.

This is the simplest thing ever. No need for a PC on each Quest restart, just need a click when launching the app once by cycles.

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