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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,511 topics · Next page · Previous page · First page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,886 views
I stumbled upon https://itchio.cloud visually it is identical to itch.io and has the same amount of games, however click...
started by itch.io Absurdist 17 days ago
2 replies
97 views
Hello Developers, I am developing a Simulator game using Unreal Engine. However, I have hit a roadblock and I need your...
started by sahkulu 18 days ago
61 views
No replies yet
I know that is is probably to early(For me) to worry about hackers, But since i already have a multiplayer game and will...
started by SupremeStudio 18 days ago
2 replies
67 views
Hello, I'll explain the situation briefly to make it short. I understand it might take few days when a game gets in revi...
started by RiddlerBV 18 days ago
2 replies
75 views
I created a game jam page a couple of weeks ago and for some reason it is not live. I followed all the guidelines, but i...
started by Haunted House FearFest Festival 18 days ago
2 replies
57 views
Hi, I'm a 17 year-old individual. I have legal parental consents, along with a PayPal account created (specifically for...
started by Sirapol B. 18 days ago
50 views
No replies yet
my game is quarantined for no reason all of them are please fix this and please get back to me as fast as you can.
started by bv dont miss 20 days ago
3 replies
132 views
I browse the new assets page on a daily basis for my next game, and for the past 2-3 months this page is being spammed w...
started by BasuKun 19 days ago
3 replies
76 views
Hello, first of all I want to say that I've read the "getting indexed" support page, and since this issue it's not about...
started by EPTears 19 days ago
1 reply
69 views
My friend is having an issue wherein, when trying to download games through itch (in the application, not the browser)...
started by RoboRaven 24 days ago
1 reply
91 views
Is it normal? Game 1 Game 2
started by Fridqeir 19 days ago
2 replies
76 views
I suppose you all know and heard about a Single game developer that has made great successes having many followers/subsc...
started by SupremeStudio 21 days ago
16 replies
240 views
I bought "Buckshot roulette" around February (cant remember rly but i know that the version was 1.1) and i played it but...
started by MarkoGame112 19 days ago
1 reply
49 views
Hi community, I understand that its weekend, but I've followed the documentation( https://itch.io/docs/creators/getting-...
started by HandM 20 days ago
1 reply
81 views
Hello, Sorry to post this here. This is after waiting for 3 months, I uploaded my incremental game Gaiadon in Jan...
started by nadukkon 20 days ago
1 reply
67 views
I've developed my game SwingState to operate as an HTML between 3 web pages. Within itch.io I've created an index.html t...
started by mattosber 20 days ago
35 views
No replies yet
Is there a payment history of products I can access? The site does remember what I paid for an individual game when you'...
started by HickorySmokedSausage 21 days ago
5 replies
111 views
I can't download any game. I can't even download the desktop version of itch. It says, "Thanks for downloading" but down...
started by AppleAD 20 days ago
46 views
No replies yet
hello i released a game "WZ War zombies" and it doesn't show when i search .It's been 3 weeks and it still doesn't show...
started by DKLabs 20 days ago
2 replies
78 views
As the title says, my game Has been out for a week now and is still not visible on the site. I've read the docs, done al...
started by Rivend 21 days ago
2 replies
67 views