I have read the docs at https://itch.io/docs/creators/getting-indexed and still have a question. My game is both quarnatined, and not getting indexed. Regarding your docs, I have followed each step:

1. I searched for my game by the title to see if it was indexed, and it was not there
2. Visible & Access is set to public in my game's edit settings
3. I have a cover image (and video)
4. My project is available for download in both dmg and exe, for free
5. I have done none of the following:
- Creating spammy pages, using disruptive imagery, purposefully being obnoxious, faking comments/views/downloads, abusing tags, or having confusing or misleading instructions/content may result

Furthermore, I looked over all your quality guidelines and have not violated any, which are:

• Avoid publishing your page before it’s ready
• Make your metadata accurate
  • Only select platforms your project directly runs on
• Use relevant tags, prefer using suggested tags
• Adult content must be labeled
• Provide a cover image for your project
• Provide screenshots for your project (if applicable)
• Do not choose every language if your game has no language
• Do not use unrelated tags or classifications to promote your game
• Do not upload misleading content
• Do not create paid content to enter a contest, anything that resembles real money gambling, or content that resembles pyramid-schemes
• Avoid uploading ‘reskins’, or many project pages for minor changes
• Avoid uploading excessive amounts of automatically generated or AI-generated content
• Avoid only uploading keys or links to other stores
• Prefer uploading your files directly to itch.io
• Avoid obtrusive advertisements or third-party logins
• Avoid using shock images, loud noises, flashing imagery, or obnoxious material
• Game jams
  • Do not add your game to unrelated jams for promotion
  • Do not create a game jam to advertise your project
  • Do not create a game jam to solicit work
• Sales
  • Your project should not be constantly on sale
  • Do not use sales to misrepresent your product’s price
  • Avoid creating sales too frequently
• Community
  • If you want to share your own project, do it in the designated area
  • Do not advertise your game on other projects' comments or communities

Moreover, I have contacted  support@itch.io on the 6th of may and again on the 10th, and did not receive a reply of any kind (besides the automated ticket number for the may 6th email, ticket #207793)

My page should be indexed and not quarantined because the project is a legitimate project, which already has a community on discord and 70 downloads despite being quarantined. My account is a legitimate account, which was used previously to purchase content on your platform. The game has both a cover image, and a video.

Regarding your last rule which is: "If you still need to make a topic about a Support Request, you must include your ticket ID with your message.", because support@itch.io has been non-responsive I'm forced to post here, and because there is no automated ticket sent back via email, there is no ticket ID that I'm able to include.

I am making this post because those interested in my game are frequently reminding me the game is quarantined, and asking me why it's quarantined.

Going to close this thread since the issue appears to be resolved and I don’t want other people trying to post with their own problems.

Essentially, we have an automated scanner that may quarantine your pages for human review if something about how you use or access the site triggers the detection. You will have to wait for a human to review the page.

Thanks