Post by redonihunter in Quarantined Project

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When you send an email to support you get an automated response with a request id. Did you sent those mails with your mail client or with the feedback button?

Your mail provider should have given you a response within 7 days, if the mail is undeliverable. You did check the spam filter of your mail provider / client, did you?

Also, please reconsider uploading different versions as different projects. It makes you look like a spammer and, well, you quoted the faq: "Avoid uploading ‘reskins’, or many project pages for minor changes"

Another thought, maybe your mail provider is on a blackhole list.

Oh, and it does not help, that your game flags as malware. You might have been reported for that, and it might take some time for itch staff to investigate if it is a false positive. Godot exe packing should not be used in my opinion. It only creates strife and makes people ignore positive scanner results.

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not_slurgi14 days ago (1 edit)

Yes, I did check spam/junk. The messages show as sent, with no indication that they weren't delivered.

I'm relatively new to itch so I'm still not sure yet how to preserve previous builds of the project, without making a new page. I suppose it flags for malware on your virus scanner? That will auto flag any .exe it doesn't recognize yea? I haven't looked into how to get around that yet since the project is still in the early stages of development, and the builds I put out are just for testing.

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redonihunter14 days ago

Why would you preserve previous builds on the game page? Itch is a store front and not a code repository. If you want to do this, why not simply use a version number in the file name.

No, your newest exe flags as malware when scanned. No auto flagging it because it is unknown, it is heuristic positve. Many godot games have this problem, you can google it, and maybe ways of distribution to avoid that. Like a portable version inside a zip, instead of runtime package or whatever this is. It is very bad, because, how are we supposed to distinguish godot games from real malware inside a godot game?

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not_slurgi14 days ago

Because some people wanted to play previous builds of the game. You're implying I'm trying to use the platform as a code repository because I want to preserve previous versions of the game launcher? ...what? To address that second part...the issue with Godot exports commonly flagging wasn't something I was aware of until now, and I will look into that. It would help if support was reachable to know if that's actually why the page was quarantined...

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redonihunter14 days ago

I am not implying anything. But try to download an older version in a store like steam or gog, or other places. It is not a common feature. If you want upload and offer older versions you can do that on your project page, just use different file names. You can even have links to external file hosting.

I doubt they will tell you why your game is quarantined. It is speculation, that this has to do with the positive results of virusscanners. Could be any reason. There are many godot games on itch...

I also was surprised when I first read about that. One would assume that the game engine makers would be aware of such things and tried to avoid it.

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