OK, I just order the big box set using Paypal. I didn't ever put in a shipping address. I had an outdated address linked to my paypal account (this has been fixed), and I wanted to verify the shipping address on my order. Who should I get in touch with?
Hi, navigate to your library and where you'd go to download the PDF, once there you should be able to scroll down to where it lists the book purchasing information. Then you can update your information in that area and provide your shipping address.
So, I just ordered a physical copy of the book (I think) Paid $46 for it. I put in my address, but there doesn't seem to be any indication that it's gonna ship or even that I bought a physical copy.
Is this a problem, or is it just how this site works? This is the first time I've bought a physical product from this site. I'm very confused
I think I’ve ordered two physical copies for the uk. I just added $37 to whatever the cost was and paid what it told me, I think it was $90-odd dollars in the end. Does this sound about right? Sorry for the child-like questions, just weirds me out when there isn’t an itemised breakdown of exactly what I’ve bought :)
Discovered your game via SU&SD, really want to buy a hard copy - it looks interesting and creative! Quick question before I order: how does it play as a cooperative game? My husband and I are new to RPGs and I'd like this to be our first together. We are big fans of board games like Sherlock Holmes: Consulting Detective and Arabian Nights. Thanks!
I also was not asked for an address for the physical book when I ordered it? Will there be an email asking for an address at some point? It’s kinda confusing
It's so confusing. Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
Is there any way to update my payment to get a second copy of the book? I completely missed the part at the bottom about adding $37 to the total to avoid paying shipping twice. I'm a fool, but any help would be appreciated.
Hello! I wanted to book a print copy while living in Germany.
I realized now that I did not modify the amount of my order to reflect the shipping cost (so I just paid 47 USD). Is there a way for me to cancel my order, so I can restart the process with the proper amount?
A few people have asked about shipping addresses. At least for me, after I finished with paypal it brought me to a download page for the PDF (the link to the page is also in the confirmation email). At the very bottom of that page there was a button called "Update information" which let me put in a shipping address.
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
I was aiming to get the physical copy shipped to Australia I have been charged 46.23 USD and got a pdf? Just want to check if I got this right I don't think I gave an address Did I do something wrong and if I did what can I do to resolve?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
So I think I ordered the game correctly. I went to my orders page and updated the address for the physical book. Is that what I should have done? Please advise.
I feel like i might have missed something - when i ordered, it didn’t give me the option to give my address for delivery. any chance i can get that corrected somehow? (very excited to play this game!)
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
Hi ive just boughtthe physical book and i live australia. The cost i paid doesnt seem to reflect the internation postage + book cost youve outlined above, so i think i may have done something wrong. Could i please get some assistance with this? Happy to email you directly.
haha it seems their are a lot of aussies with this problem. I’m the same too, I’ve emailed the developer, hopefully we will get some info from that. Haha seems shut up and sit down has done some wonders for this game haha
Ok, I tried to buy this game for a friend of mine. I order a physical copy (awesome), but realized I had to look up her address, and backed out of the "buy as a gift option," and used my email to create my account. Then I got interrupted and all my browser windows got closed. Too many balls in the air. So now I've logged back on, and the top of the window says "You own this game" and "purchased an hour ago," but I don't know if I managed to correctly enter the mailing address. Is there some way to check on the status of my order?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
I purchased the print copy. I orderer form Mexico, but I don't know if you gonna send it at all. I updated my adress. Are you gonna send it to me? Area you gonna charge me for the shipping? Where is all this information? Please tell me something, I'm freaking out here!
I went back in and clarified the international shipping language.
Straight talk: The cheapest Canada shipping I've found is $19.50 through USPS. I can ship directly from the warehouse for $20.62 and that gets "smart post" shipping which is usually some form of Fedex or UPS. The 'smart post' to Canada usually takes two days whereas the USPS usually takes a week I think.
I ordered a print copy of this game, but made a mistake when entering my shipping address. The email I received from Blackbox told me the address couldn’t be changed, and I would need to cancel the order and place a new order.
I have cancelled the order. How can we arrange a new one?
It'd be Australia cost or less. However, there's a handful of countries where I can't guarantee delivery--Brazil is on the list. Email me an address at dearleadergame@gmail.com and I'll figure the cost.
I’d bought the PDF hoping to use on my kindle but the current page layout and general slow-loading of PDFs on kindle make it unplayable.
I saw that you’re working on a different page layout pdf and was wondering if there was a way you could run that through a PDF to MOBI converter before you add the copyprotection?
I bought a physical copy in the meantime and look forward to checking it out!
The first step is the non-spreads PDF. If I haven't released that in a month please nudge me. Once you have that you should be able to mobi it up yourself immediately as there's no protection on these PDFs.
Thanks for being understanding! May I ask what sort of kindle you'd be using this on? I have a paperwhite that I read every night but it can't handle heavy PDFs.
I have the Oasis. I was hoping that this pdf would convert to a mobi the same way comic files or manga can, to be more easily browsed than a pdf. PDF as you pointed out work terribly on kindle. This would be a great book to have with me everywhere.
I meant on my paperwhite ALL large files do badly, though I completely failed to say that. I'll put the mobi thing on my list--I've made 'em before but never for anything this weighty.
I ordered a physical book about 11 days ago and haven't seen or heard anything since. I was thinking I'd get an email once the physical book was shipped.
Awesome! I usually don't send out tracking numbers unless they are requested because the itch.io system isn't the smoothest interface. Thank you for the book compliment!
← Return to game
Comments
Log in with itch.io to leave a comment.
OK, I just order the big box set using Paypal. I didn't ever put in a shipping address. I had an outdated address linked to my paypal account (this has been fixed), and I wanted to verify the shipping address on my order. Who should I get in touch with?
Hi, navigate to your library and where you'd go to download the PDF, once there you should be able to scroll down to where it lists the book purchasing information. Then you can update your information in that area and provide your shipping address.
It worked this time, I got my address updated. Thanks for all of the help.
So, I just ordered a physical copy of the book (I think) Paid $46 for it. I put in my address, but there doesn't seem to be any indication that it's gonna ship or even that I bought a physical copy.
Is this a problem, or is it just how this site works? This is the first time I've bought a physical product from this site. I'm very confused
you're good!
I think I’ve ordered two physical copies for the uk. I just added $37 to whatever the cost was and paid what it told me, I think it was $90-odd dollars in the end. Does this sound about right? Sorry for the child-like questions, just weirds me out when there isn’t an itemised breakdown of exactly what I’ve bought :)
That sounds right! I'll track you down if it isn't. I apologize for the wonkiness of this system.
Discovered your game via SU&SD, really want to buy a hard copy - it looks interesting and creative! Quick question before I order: how does it play as a cooperative game? My husband and I are new to RPGs and I'd like this to be our first together. We are big fans of board games like Sherlock Holmes: Consulting Detective and Arabian Nights. Thanks!
Both of those are good games that I think will fit in with multiplayer TYOV. Get a community copy and try it out for free!
I also was not asked for an address for the physical book when I ordered it? Will there be an email asking for an address at some point? It’s kinda confusing
It's so confusing. Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
perfect! Thanks!
Wow. Su&sd have made you some wonga today..
Bought a print and play copy .. I hate paying for p&p and very conscious of the carbon footprint.
Any instructions getting it to my printer. It looks a strange format.
Check in with me in a couple of weeks and ask about a single page PDF version.
I paid for two physical books but there was no option to select that. How do I make sure I get two books?
I'll see the amount you paid and put it into the spreadsheet.
I just got notice that only one copy was shipped out. What do I do?
Never mind. Figured it out with the shippers.
Cool!
I also didnt modify the amount for shipping to canada, if you could please contact thank you
Email me at dearleadergame@gmail.com
Is there any way to update my payment to get a second copy of the book? I completely missed the part at the bottom about adding $37 to the total to avoid paying shipping twice. I'm a fool, but any help would be appreciated.
Email me at dearleadergame@gmail.com
Hello! I wanted to book a print copy while living in Germany.
I realized now that I did not modify the amount of my order to reflect the shipping cost (so I just paid 47 USD). Is there a way for me to cancel my order, so I can restart the process with the proper amount?
Thank you!
Email me at dearleadergame@gmail.com
A few people have asked about shipping addresses. At least for me, after I finished with paypal it brought me to a download page for the PDF (the link to the page is also in the confirmation email). At the very bottom of that page there was a button called "Update information" which let me put in a shipping address.
Thanks! Hopefully that solves the problem. Hopefully.....
I just looked at that link, I am not seeing the Update Information link at the bottom.
Like others, I purchased the hard copy for $46.23 USD but was not prompted for a shipping address. Any thoughts?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
I purchased a hard copy of the book was not prompted for a shipping address. How do I get the physical copy?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
I would like to order a physical copy but the order process is not making sense. Please fix ASAP.
It is awfully unclear. Email me at Dearleadergame@gmail.com
I ordered a physical copy, but I don't remember it prompting me for a shipping address. Did I do it wrong?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information". If that doesn't work you can email me the address here, but that'll slow things down a bit.
I was aiming to get the physical copy shipped to Australia
I have been charged 46.23 USD and got a pdf?
Just want to check if I got this right
I don't think I gave an address
Did I do something wrong and if I did what can I do to resolve?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
Then email me at dearleadergame.com
Seems great I ordered two copies for a US address so it was 46.23 +37 for a grand total of 83.23. Don't need to do anything else correct?
you should be good
Ordered a physical copy but like some others, I'm in Australia. I changed the cost to $68 USD. Is that correct?
Also, I entered my address by clicking the 'update information' button. Is that correct as well?
Ordered a physical copy but never had the option to enter an address. Is this pulled from Paypal?
sometimes?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
So I think I ordered the game correctly. I went to my orders page and updated the address for the physical book. Is that what I should have done? Please advise.
That sounds right.
I feel like i might have missed something - when i ordered, it didn’t give me the option to give my address for delivery. any chance i can get that corrected somehow? (very excited to play this game!)
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
Hi ive just boughtthe physical book and i live australia. The cost i paid doesnt seem to reflect the internation postage + book cost youve outlined above, so i think i may have done something wrong. Could i please get some assistance with this? Happy to email you directly.
hi think I am in exactly the same position! I paid $46.23 for book and shipping to Australia. Is that correct or do I owe more?
haha it seems their are a lot of aussies with this problem. I’m the same too, I’ve emailed the developer, hopefully we will get some info from that. Haha seems shut up and sit down has done some wonders for this game haha
Please email me at dearleadergame@gmail.com. We can even it up.
Ok, I tried to buy this game for a friend of mine. I order a physical copy (awesome), but realized I had to look up her address, and backed out of the "buy as a gift option," and used my email to create my account. Then I got interrupted and all my browser windows got closed. Too many balls in the air. So now I've logged back on, and the top of the window says "You own this game" and "purchased an hour ago," but I don't know if I managed to correctly enter the mailing address. Is there some way to check on the status of my order?
Go to here and click "Download" then scroll down and "Provide Information" or "Update Information" and put in your address. If that doesn't work you can email me the address here, but that'll slow things down a bit.
Hey I fucked up a lil bit.
I paid for 3 print copies, BUT I put the amount for US, I'm in CAD' so I should pay another 9.77$.
How could I send that?
email me at dearleadergame@gmail.com
Done. (martin.trudel. rac***@gmail.com)
Hey, would you ship to Shouth America? If so, what would the final cost be?
Thanks,
Send your address to dearleadergame@gmail.com and we can figure it out!
...I didn't even make it into the mechanics part of the SU&SD video before pulling the trigger. That is a book that MUST be on my shelf.
Oh dang! I'm buried in orders so I haven't seen yours yet. Email me at dearleadergame@gmail.com!
Why is the shipping to Canada almost 60$? There is no way thats right for one book.
That's the cost for the book and shipping together. That gets you faster "smart post" type shipping, usually Fedex or UPS.
But yeah, shipping is ridiculous.
I went back in and clarified the international shipping language.
Straight talk: The cheapest Canada shipping I've found is $19.50 through USPS. I can ship directly from the warehouse for $20.62 and that gets "smart post" shipping which is usually some form of Fedex or UPS. The 'smart post' to Canada usually takes two days whereas the USPS usually takes a week I think.
If you need a discount please email me at dearleadergame@gmail.com.
I purchased the book on June 16. How can I track it?
Email me at dearleadergame@gmail.com. Be sure to tell me the email you used for your order.
Ordered a physical copy after grabbing a free pdf version a while ago. In the US so free shipping how soon will that be in the mail? Thanks :)
Email dearleadergame@gmail.com and I can find your tracking if you like.
Okay
Hello Tim,
I ordered a print copy of this game, but made a mistake when entering my shipping address. The email I received from Blackbox told me the address couldn’t be changed, and I would need to cancel the order and place a new order.
I have cancelled the order. How can we arrange a new one?
I'm glad you caught it! Email me at dearleadergame@gmail.com
Here, I can email you...
Maybe I put this here? Listen to a podcast interview where I occasionally talk about this game: https://plotpoints.libsyn.com/discover-the-thousand-year-old-vampire-ep-195?tdest_id=182143
Do you ship to Brazil? How much that would be? Same as Australia?
It'd be Australia cost or less. However, there's a handful of countries where I can't guarantee delivery--Brazil is on the list. Email me an address at dearleadergame@gmail.com and I'll figure the cost.
Not guaranteeing delivery means what exactly? It it doesn’t arrive, that’s it? Tough luck? No replacement, no refund?
Oi Diogo, poderia me informar seu email? Temos uma excelente proposta para lhe fazer. Abraço
I'm happy to say that the week of donating PDF sales to social justice causes went really, REALLY well!
$1350 was spread around this way:
$200 to INCITE!
$300 was sent to a local BLM org and is being doubled through a matching contribution
$400 to Don't Shoot Portland https://www.dontshootpdx.org/
$100 toSelf-Enhance
$250 to theIGDN scholarship fund
$100 is being handed to someone who will double it through their employer, not sure what org gets it yet
and two weeks ago I was able to give $500 to the ActBlue bail fund!
Thank you all!
Hi Tim,
I tried to order the physical game but crapped up my order, forgetting to add the shipping for the uk.
can you advise the best way to pay this.
Happy to raise a second PayPal if that helps?
cheers,
Graeme Bisland
Hi! I'd've tracked you down pretty quick but thanks for figuring it out quickly! Give me an email at dearleadergame@gmail.com and we'll figure it out.
Hello Tim! I ordered the hardcover book on 5/23 and am very excited!
Could I get a tracking number for my order? We have trouble with packages getting stolen around here so I’d like to keep track. Thanks!
Sam
You'll need to email me at dearleadergame@gmail.com and send me the email you used when you bought the game.
Hi Tim!
Just purchased a book yesterday morning. Hoping to have it for a birthday coming up this Wednesday, a bit late with that order I know.
Is there a way to get a status update or tracking number just so I know what to plan for?
Email me at dearleadergame@gmail.com and we can figure out how to Fedex it or even overnight it.
I’d bought the PDF hoping to use on my kindle but the current page layout and general slow-loading of PDFs on kindle make it unplayable.
I saw that you’re working on a different page layout pdf and was wondering if there was a way you could run that through a PDF to MOBI converter before you add the copyprotection?
I bought a physical copy in the meantime and look forward to checking it out!
The first step is the non-spreads PDF. If I haven't released that in a month please nudge me. Once you have that you should be able to mobi it up yourself immediately as there's no protection on these PDFs.
Sounds great! Thanks.
Thanks for being understanding!
May I ask what sort of kindle you'd be using this on? I have a paperwhite that I read every night but it can't handle heavy PDFs.
I have the Oasis. I was hoping that this pdf would convert to a mobi the same way comic files or manga can, to be more easily browsed than a pdf. PDF as you pointed out work terribly on kindle. This would be a great book to have with me everywhere.
I meant on my paperwhite ALL large files do badly, though I completely failed to say that. I'll put the mobi thing on my list--I've made 'em before but never for anything this weighty.
Hey Tim,
I ordered a physical book about 11 days ago and haven't seen or heard anything since. I was thinking I'd get an email once the physical book was shipped.
Is it on its way?
Thanks.
Please disregard. The book arrived today. It looks gorgeous. Fantastic work. Thanks!
Awesome! I usually don't send out tracking numbers unless they are requested because the itch.io system isn't the smoothest interface. Thank you for the book compliment!
Hi there. I would like to buy the hard cover book, but I already own the pdf. Is there a way to subtract these from each other?
Also: when I try to purchase the book, PayPal tells me I give 56$ as tip. Is this normal?
Weird about the latter! Email me your shipping country at dearleadergame@gmail.com and we'll figure it out.