Thank you. We raised a new ticket to the support, hope they check it asap.
Since we are new to the platform, can you please explain why the game has being quarantined? Can be the zip file, maybe we should protect it with a password?
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At Itch, the recommendation is to upload the games in .zip and never set a password for them.
If you protect them with a password, you make it impossible for them to be reviewed and it can be interpreted as wanting to hide something, for example malware.
There is no documentation or clarity about what triggers a quarantine, precisely so that people with bad intentions cannot cheat the system.