Hello, I recently purchased your game for Sunday Lawd via Itch IO, which I've never bought games through this platform until today.
Decided to purchase some side loads for my new Playdate. Unfortunately I was unable to play your games as they keep crashing on the device and when they do work the crank is not responding properly to the in game mechanics.
I'm not sure if there is a refund policy or what not. But is it possible to get a refund?
Sorry for any delays. I only started using itch recently so I need to get in the habit of checking it more often. The email was kazdan81@gmail.com I used PayPal for it.
I emailed them the same day I left the comment. If they don't get back to you, just keep the money. I appreciate all the support and the willingness to go through the trouble. Nothing but respect to you 🙏
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Hello, I recently purchased your game for Sunday Lawd via Itch IO, which I've never bought games through this platform until today.
Decided to purchase some side loads for my new Playdate. Unfortunately I was unable to play your games as they keep crashing on the device and when they do work the crank is not responding properly to the in game mechanics.
I'm not sure if there is a refund policy or what not. But is it possible to get a refund?
yes you can get a refund. i updated the upload of reel1 if you want to try it first. Let me know thank you
also let me know which email to refund to . thnks again
Sorry for any delays. I only started using itch recently so I need to get in the habit of checking it more often. The email was kazdan81@gmail.com I used PayPal for it.
hi yes I see you purchased it. I googled and it says to contact itch support@itch.io for refunds
(I will approve refund once they send me email request) but i think you have to get in touch through them
as stated in this article: https://itch.io/t/129454/how-are-refunds-handled
I emailed them the same day I left the comment. If they don't get back to you, just keep the money. I appreciate all the support and the willingness to go through the trouble. Nothing but respect to you 🙏