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My last payout is still in review since 20 days.

A topic by Digital Phoenix UG (haftungsbeschränkt) created 17 days ago Views: 202 Replies: 7

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Digital Phoenix UG (haftungsbeschränkt)17 days ago

I contacted support but I did not get an answer. My last payout request (ID: 135324 ) is stuck in "in review" state and nothing changes. Weirdly enough, during the "normal" 14 day waiting period, I was asked to re take the tax interview. Could that have interfered with my payout and created some chaos? I am pretty confused.

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leafoPinned ReplyAdmin6 days ago (2 edits)

I don’t see any outstanding payouts on your account. I do see we did reach out to you about 20 days ago regarding your tax information expiring. Payouts can not be processed until your tax information is up-to-date and validated. You can view that status here: https://itch.io/user/settings/seller/tax-information

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Digital Phoenix UG (haftungsbeschränkt)6 days ago

thanks for the answer and thanks for the help.

The payout finally happened today, approximately 12 Tours ago.

Yes. I know there was that tax Interview problem. I already submitted the new Interview 3 Werks ago.

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Digital Phoenix UG (haftungsbeschränkt)15 days ago

still no payout ans still no response from support

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Elzee13 days ago(+1)

Hello, please check if your "in review" labels have turned gray; they should typically be blue. If they have turned gray, there might be an issue. I've reached out to support but haven't received a response yet. Perhaps they are on vacation.

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Digital Phoenix UG (haftungsbeschränkt)12 days ago

they are still blue

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Digital Phoenix UG (haftungsbeschränkt)12 days ago

thanks for your help. I really appreciate it.

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Digital Phoenix UG (haftungsbeschränkt)7 days ago

I now messaged itch,io again. Hope now, they finally react

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