Are you logged in when accessing the site?
leafoAdmin
Creator of
Recent community posts
We essentially have some hard upper limits in place to prevent certain kids of bots and crawlers from taking up the a disproportionate amount of system resources and taking down the site. We’re being constantly hit by bad bots now that can cause the rate limiter to trigger for regular users. We’re tweaking these types of limits to try to prevent regular users from having issues but it’s not an exact science.
I don’t see any indexing issues with your jam? https://itch.io/search?q=the%20infinity%20jam&type=jams
It can take a day or so if you’re a new jam host before your page is approved for indexing on the calendar and search pages.
Are you able to report the pages that you think gave you a virus? I don’t see any open reports on your account. You can find the report link on the bottom of a game’s page.
You mention you think it’s server-side, which doesn’t really make sense to me. Can you explain in more detail why you think that?
Are you sure you didn’t download software from somewhere else?
Your tax information is invalid and wasn’t able to be verified. You should have instructions on how to re-take the tax interview in your support messages. You must have a valid tax profile in our system to receive payments, requesting a payout again will not solve the issue and it will only get reversed.
Closing this thread since we don’t allow people to pile on threads with their own account issues.
Thanks
I did go through your list, and I won’t be accepting any of the suggestions. Your suggestions are essentially merging things for the sake of merging things without any understanding of what the underlying content is. I think there appears to be a misunderstanding here: You have the goal of reducing the total number of tags for some reason. There is need to do that. We want to broaden what can be communicated about a project page with more specific tags, not less. It’s not helpful to force things that are somewhat related into a different tag.
I’ll address a few of your suggestions off the top of my head real quick but I’m not going to write up explanations for everything.
COMBINE: “Gacha” (375 total) + “Gacha Club” (100 total)
“Gacha” is a type of game that implements “gachapon” mechanics https://en.wikipedia.org/wiki/Gacha_game
“Gacha Club” is a fan game made with a specific style of characters and gameplay inspired by Gacha games, you can view the original here: https://lunime.itch.io/gacha-club. Gacha Club has a fandom associated with it and there are many players looking specific for games and mods related to the original game, and are not looking for generic Gacha games.
Infinite Runner and Endless runner are nearly synonymous
An infinite runner is a specific kind of game where you are always running (typically to the right) and jumping over obstacles. The game Canabalt https://finji.itch.io/canabalt-classic was probably the game that popularized this game mechanic. “Endless”, on the other hand, just means the game can go forever with no clear end.
User Interface and Graphic User Interface. Also, nearly synonymous, both in gaming and in IT…
There are user interfaces that are not graphical. A GUI is a specific kind of UI.
“Wild West” and “Western” also have so much overlap
Overlap is not a reason to remove a tag. “Wild West” represents a specific time era in the United States with a “Western” aesthetic. “Western” is a more broad term for things like cowboys, horses, 10 gallon hats, etc. with no specific reference to the period.
Hope that makes sense
Sorry if I’m off here but it feels like most of your suggestions are AI generated and have no understanding of actual taxonomy of content on the site. As an example, “Sprunki” and “Baldi’s Basics” are very viral games with very specific themes that are very relevant to a specific set of users. Your suggested replacement of “Dark Toony” sounds made up and entirely defeats the purpose of the original tags. I understand your desire to help but the approach you’ve taken here is very misguided.
The point of tag merges is not to eliminate tags that have a smaller number of content, but to build an organization system that enables people to find what they’re looking for, and surface related content for things like the recommender. Specificity is more valuable than generic in most cases, and many of your suggestions are removing a tag that has a specific meaning in favor of something generic solely for the sake of reducing the total number of tags available.
Your tax information is invalid or expired, you should have gotten follow up instructions in support.
I’m closing this thread because other people seem to be piling on. To others: please do not hijack other people’s topics for your own issue. You must: 1. read the rules before posting, 2. include your support ticket ID if you are trying to get help through one of the community channels.
Thanks
Did you try to spam your game into unrelated jams for promotion? https://itch.io/docs/creators/quality-guidelines#game-jams/do-not-add-your-game-to-unrelated-jams-for-promotion
I see quite a few reports on your page
I don’t know what you mean by “actual game PW”.
The restricted password option only allows for one password at a time. If you change the password then old one will no longer work. Anyone who was accessing the page with the old password will no longer be able to access the page and will be asked to enter a password again. This is by design.
If you want to grant someone more permanent access to the page then I recommend using download keys and having them connect it to an account, then they will be able to access the page in restricted mode without the need for passwords.
I believe this was when Cloudflare was having an outage: https://blog.cloudflare.com/cloudflare-incident-on-february-6-2025/
Not aware of any ongoing issues
For security reasons we don’t auto-play iframe embeds. They are all click-to-activate.
Also sorry for adding no attachments but itch.io doesn’t let me for some reason and I get error: body: expected text between 1 and 20480 characters
This error happens if you paste the image directly into the text area instead of using the image upload tool.