interesting find, thanks for the report
leafoAdmin
Creator of
Recent community posts
We ask that you don’t republish other people’s work unless you are the owner. Even if it’s something that is freely available. We intend to be a platform for creators to distribute their work, not a place for people to upload mirrors of freely available software.
Is this just a mirror of the original game or have you made meaningful additions and changes to the original software?
We are not blocking any countries from access to our servers. Yesterday we had an outage due to a networking issue that resulted in our host transferring our primary server to a new IP. The updated DNS settings may take time to propagate.
First you’ll want to verify that your requests are going to the IP 45.33.107.166
to access itch.io.
Next, if you have access to curl you could run something like Thanks we have enough examplescurl -v https://itch.io
to see where the failure might be happening.
Edit: Thanks for showing the curl output, next if possible, could you share the output of traceroute or similar command like this user has done: https://itch.io/post/10006445. Note that this command may expose your IP address, so feel free to redact it from the output before pasting it into the site.
The platform itch.io doesn’t look at your tax information, we use a third party system to collect and verify information. Their verification is final, if you don’t get your information validated by them the you can not receive payments from us. All we know is if your information is validated or not, we don’t see the specifics. If there’s something about your information that was rejected then you’re welcome to try again, as our support team will likely advise you.
Going to close this thread since the issue appears to be resolved and I don’t want other people trying to post with their own problems.
Essentially, we have an automated scanner that may quarantine your pages for human review if something about how you use or access the site triggers the detection. You will have to wait for a human to review the page.
Thanks
You can try enabling Shared Array Buffer support, it will add some headers that may allow you to access more browser APIs: https://itch.io/t/2025776/experimental-sharedarraybuffer-support
I don’t see any issues with your page’s indexing status at this time.
Generally browser based games may be considered lower risk since they run in your browser’s sandbox, so they are less likely to be flagged for manual review, but there are many factors that can cause a page to be marked for review.
I don’t see any outstanding payouts on your account. I do see we did reach out to you about 20 days ago regarding your tax information expiring. Payouts can not be processed until your tax information is up-to-date and validated. You can view that status here: https://itch.io/user/settings/seller/tax-information
I don’t see any issues with your page’s visibility. https://itch.io/search?q=City+of+Murals+%28aka+The+Come+Up%29
Keep in mind that the longer your title is, the less relevance of a match it will have for a partial title match, as title search matching is done against the entire title you provide. I see your page has two different titles in the title field.
Hmm. I am not sure what of misinformation I was spreading.
- “and you did that a week ago and no reply yet?” You made an unsubstantiated claim about this person’s request
- “And no one reading here, will be able to help you.” I saw this thread and helped them
- “I apologize for venting in my reports, but it is like talking to a wall: very often nothing happens” We’ve suspended a very large number of accounts, including a large number of ones you have reported.
In other words, I do not want itch to be known as that platform where you get malware
You are literally posting this message, including a thread titled: “Itch is not a safe place. Do not download things.”
I appreciate your efforts with reporting, it has definitely helped our system. I believe you genuinely are trying to help the platform.
The reality of the situation is that we are an open hosting platform, with over a million project pages. I think it’s really sad that people try to exploit the services we provide, but there are always going to be bad actors exploiting the system. Although we make systems to detect as much as we can and actively monitor pages, at this scale there unfortunately will be pages that go undiscovered for some time. As long as itchio provides the service it does in the way it does, it’s unlikely there we be a scenario where there are 0 undiscovered bad actors at any given time. From our perspective, it’s threat mitigation at scale. We can always do more to catch bad actors, but I think it’s important to understand what a single page represents in the context of the entire platform.
I’m pretty sure you go to the “Newest” page on certain tags and go through every single thing there. I hope you recognize that this use-case of our platform is not the common case, and is in fact very rare. The vast majority of users do no interact with those pages.
I hope that explains gives you some more insight