PayPal payouts are being processed normally on our end. The error message is clearly in regards to your account. You will have to try to escalate the ticket on PayPal to someone who is familiar with Mass Payouts so that they can help you.
leafoAdmin
Creator of
Recent community posts
We ask that you don’t republish other people’s work unless you are the owner. Even if it’s something that is freely available. We intend to be a platform for creators to distribute their work, not a place for people to upload mirrors of freely available software.
Is this just a mirror of the original game or have you made meaningful additions and changes to the original software?
We are not blocking any countries from access to our servers. Yesterday we had an outage due to a networking issue that resulted in our host transferring our primary server to a new IP. The updated DNS settings may take time to propagate.
First you’ll want to verify that your requests are going to the IP 45.33.107.166
to access itch.io.
Next, if you have access to curl you could run something like Thanks we have enough examplescurl -v https://itch.io
to see where the failure might be happening.
Edit: Thanks for showing the curl output, next if possible, could you share the output of traceroute or similar command like this user has done: https://itch.io/post/10006445. Note that this command may expose your IP address, so feel free to redact it from the output before pasting it into the site.
The platform itch.io doesn’t look at your tax information, we use a third party system to collect and verify information. Their verification is final, if you don’t get your information validated by them the you can not receive payments from us. All we know is if your information is validated or not, we don’t see the specifics. If there’s something about your information that was rejected then you’re welcome to try again, as our support team will likely advise you.
Going to close this thread since the issue appears to be resolved and I don’t want other people trying to post with their own problems.
Essentially, we have an automated scanner that may quarantine your pages for human review if something about how you use or access the site triggers the detection. You will have to wait for a human to review the page.
Thanks
You can try enabling Shared Array Buffer support, it will add some headers that may allow you to access more browser APIs: https://itch.io/t/2025776/experimental-sharedarraybuffer-support
I don’t see any issues with your page’s indexing status at this time.
Generally browser based games may be considered lower risk since they run in your browser’s sandbox, so they are less likely to be flagged for manual review, but there are many factors that can cause a page to be marked for review.
I don’t see any outstanding payouts on your account. I do see we did reach out to you about 20 days ago regarding your tax information expiring. Payouts can not be processed until your tax information is up-to-date and validated. You can view that status here: https://itch.io/user/settings/seller/tax-information
I don’t see any issues with your page’s visibility. https://itch.io/search?q=City+of+Murals+%28aka+The+Come+Up%29
Keep in mind that the longer your title is, the less relevance of a match it will have for a partial title match, as title search matching is done against the entire title you provide. I see your page has two different titles in the title field.