Hello,

We’ve recently reviewed your account, and unfortunately, we can no longer offer our “Collected by itch.io & paid later (aka itch.io Payouts)” system for your account. To continue accepting payments, you will need to switch your account to the “Direct to you” mode.

This decision was made after considering various factors related to your account, including nature of content, risk, disputes, and the resources required by our team to review payments associated with your account. To provide uninterrupted service to as many users as possible, we can no longer facilitate payments for your account through our Payouts system.

As a reminder, per our Terms of Service, your account’s activity must comply with the Terms of Service and Acceptable Use Policies of any third-party payment processors you utilize through your itch.io account. You can review those terms here:

• PayPal
• Stripe
• Payoneer

To facilitate your account’s migration, your account will be blocked from requesting a new Payout unless the following conditions are met:

• Update your Seller Settings so that your account no longer accepts payments using our Payouts system. You will need to either enable Direct Payments mode or select the option to disable payments entirely.
• Request a final payout that includes your account’s entire unpaid balance. After this payout is processed, no future payouts will be processed.

For your final payout request, as we will be closing your account balance, the payment eligibility delay will be 30 days instead of the standard 7 days. This allows refunds and balance-adjusting events to clear.

If you continue to accept payments in the Payouts system, you will delay your account’s ability to request the final payout. Our team may also cancel any existing pending payout requests if you continue to collect a balance, to ensure that you can clear your balance with a final payout request. Please update your account settings promptly to avoid additional delays to your final payout.

You have 30 days to migrate your account to “Direct to you” if you wish to continue accepting payements. If you do not update your account within this timeframe, we will automatically set your account to no longer accept payments. You can update your account settings later if you decide to accept payments again.

Note that your existing customers will not be affected by this change: disabling payments will only prevent new users from purchasing your work. We ask that you also consider your existing customers when updating your account. Removal of content that customers have paid for may be in violation of our seller policies and can result in your outstanding balance being refunded to the buyers.

We’re sorry we’re unable to provide our full service to everyone, but sometimes we need to balance the needs of our community at large over individual sellers to ensure we can continue to operate smoothly indefinitely.

How to switch to “Direct to you”

To make the required change to your account, complete the following steps from your Account Settings:

• Change your Payout Mode to “Direct to you”
• Add payment processors to your account

Please keep in mind that purchases completed while the Payouts system is active on your account must be collected through a Payout. Switching your account’s Payout Mode will not impact payments that were collected before the switch, those earnings will still need to be claimed via a Payout request.

Thanks