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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
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  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

7,536 topics · Next page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,912 views
Hello there! :3 So I hosted this little game jam a while ago, but as we forgot the ratings we extended the rating window...
started by Pix3l 22 hours ago
1 reply
27 views
Hello. First post ever here. I am not very present on this website, so I apologize if this was answered somewhere. I cou...
started by XelMoore 1 day ago
5 replies
87 views
I've developed my game SwingState to operate as an HTML between 3 web pages. Within itch.io I've created an index.html t...
started by mattosber 25 days ago
1 reply
51 views
Hey, I was wondering if games included in bundles or co-op bundles on itch.io are counted towards the total sales number...
started by Worst Event Games 18 hours ago
29 views
No replies yet
sometime last year I found a 2d metriod-like furry shooter game, ive since deleted off my computer and i dont remember w...
started by Ul "sorty" Wern 20 hours ago
18 views
No replies yet
Hi, I'm trying to pay by credit card but it gives me this error. Is it a my problem or with the site? How do I solve it?...
started by miv55 5 days ago
3 replies
138 views
Hello, I am writing here to ask for help regarding tax validation after going through the official channels mentioned in...
started by Allion_Ell 1 day ago
1 reply
40 views
these days it's hard choice to make whether you want your game SinglePlayer/MultiPlayer or even both cause each will hav...
started by SupremeStudio 1 day ago
11 replies
89 views
I just launched my new game and it's not showing on the most recent tabs, neither the devlog. https://wetdreamsgames.itc...
started by wetdreamsgames 1 day ago
6 replies
83 views
I am not sure it's a proper channel I shall drop this suggestion, but is there any plan for the team to support other la...
started by Awlriver 1 day ago
3 replies
43 views
in any list there shows old versions or submit, but if game updates only latest should be shown. idea to save the space...
started by investus.itch.io 1 day ago
1 reply
38 views
This happened last time as well, it seems that many other people have there game jams openly approved in hours sometimes...
started by DropBearStudios 4 days ago
2 replies
55 views
I would like to include a custom font for my page, is it possible to directly use a font other than the available Google...
started by Magicsofa 1 day ago
16 views
No replies yet
Looking for a castle game where you have to kill a wizard and ignore your companion/blue fairy friend and then the castl...
started by scottwolfe92 1 day ago
24 views
No replies yet
I have read the docs at https://itch.io/docs/creators/getting-indexed and still have a question. My game is both quarnat...
started by not_slurgi 5 days ago
12 replies
234 views
Hi.....I published a new game jam(Jam for All BASIC Dialects(#6)) about two weeks ago. I captured the analytics page: ht...
started by rcbasicfans 2 days ago
33 views
No replies yet
I think a way to filter out unwanted tags along with the other search functions could be nice. For example, there are a...
started by KadeTheCat 3 days ago
3 replies
66 views
Hi, could you help me please! I published my games on itch.io several days ago, but it still is not showing up in search...
started by DuctGameShop 2 days ago
6 replies
79 views
Olá equipe Itch.io! Meu nome é EduardoDEV e estou usando minha conta secundária para pedir sua ajuda! Entrei no site...
started by Eduardo Eloy 2 2 days ago
22 views
No replies yet
Hi everyone, I’m looking to set up a donation system for my game on itch.io, similar to the one that says “Help this...
started by DevRoids 4 days ago
4 replies
120 views