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My game's been published for almost 3 days but still isn't indexed

A topic by Yza created Mar 08, 2020 Views: 389 Replies: 4
Viewing posts 1 to 3

First of all... Yes I've gone through https://itch.io/docs/creators/getting-indexed for more than a few times to confirm I didn't miss something. 

My game's URL: https://ezyza.itch.io/doll

What I've got:

  • game cover, description, meta data are added
  • public access settings and NSFW options are uncheked
  • game is downloadable and can be played in browser
  • game is totally free
  • a devlog is created but couldn't be seen in Devlogs (not much updates at that time)

It's confusing since games with similar tags (like visual novels, renpy) published after mine can be seen in Most recent already. So I was wondering if there's something wrong with my account. The only part I'm unsure about is that I did upload game files via proxy (otherwise I'd get upload errors). If it's the cause of delay, how long would it take? Should I need to contact the support team?

Thanks for your help, any suggestion will be appreciated!

Moderator

I seriously doubt using a proxy changes anything. You should contact support, but please wait until after the weekend. There's a queue right now.

Thanks! I'll do it if the problem remains.

Admin (1 edit) (+2)

If you’re a first time publisher, using a proxy can actually cause your game to be delayed before showing up in our index. We have some heuristics to determine if a game may need to be reviewed before showing up on search and browse. Although we understand there are perfectly valid reasons for using a proxy, many people use proxies for scamming and spamming, so it can set off a flag in our system. Your game should be indexed by now.

Thanks for understanding.

Thanks for the explanation, leafo! Things work fine now.

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