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Steam keys and existing downloads

A topic by Mark created 94 days ago Views: 130 Replies: 13
Viewing posts 1 to 5

I bought Project Hedra here. Do I get a Steam key?


I bought Project Hedra here. I'd like the download please.

Developer (1 edit)

> I bought Project Hedra here. Do I get a Steam key?
Yes, if you bought the game then you will receive one via email when the game is released. If you donated, then it depends on the amount since there is a threshold.


> I bought Project Hedra here. I'd like the download please.

You want to download the demo? It's not avaiable yet. Since you bought the game I want to let you know that I'll be doing a closed beta before steam and you might be interested in that. If so contact me on discord and send me the email you used to buy the game.

"If you donated, then it depends on the amount since there is a threshold."

What is the threshold? This was not mentioned at all in your reddit posts.

Quote:
"I will only hand out keys to supporters"
Quote:
"Supporters will have the Steam version for free"

And what about those of us who donated _before_ the game had a price to support the game development? 

Please be crystal clear about your intentions.

And what I would like is the ability to download the version which _was_ here on Itch. Not the Steam demo, not any other demo. Just the code I already donated for. I don't see how that is being unreasonable.  


Ever bought a game on Steam? Regardless of what the game developer or publisher do Steam will allow you to download what you paid for even after it has been removed from sale. That is the correct behaviour. That is what I expect all Itch coders to do. Just taking away what has been purchased with zero warning and no way to get it back is - IMO - very wrong.

Developer (4 edits)

> What is the threshold? This was not mentioned at all in your reddit posts.

People who donated 50 cents won't get a key, because It all got eaten by fees. Thats what I am referring to. It wasn't mentioned in the reddit posts because:

1. I didn't know that was going to happen.

2. I wasn't going to include a Terms Of Service in every of my reddit comments. 

I think it's a reasonable distinction to make.


> And what I would like is the ability to download the version which _was_ here on Itch. Not the Steam demo, not any other demo. Just the code I already donated for. I don't see how that is being unreasonable. 

I offered you to be included in the closed beta before steam, it is no demo. This closed beta entailed updates with the content that will be on steam. But well...

Quote: Since you bought the game I want to let you know that I'll be doing a closed beta before steam and you might be interested in that


> Ever bought a game on Steam? Regardless of what the game developer or publisher do Steam will allow you to download what you paid for even after it has been removed from sale. That is the correct behaviour. That is what I expect all Itch coders to do. Just taking away what has been purchased with zero warning and no way to get it back is - IMO - very wrong.

Yes, I know. But AFAIK  itch.io doesn't allow doing that. Regardless I 'll try find a way solve the issue, either by sending you the game via discord or finding that option on itch.


Cheers

You never put a threshold on the amount when we bought it thats not right. Buying the game is still buying the game no matter what. You should have said there was a threshold from the start no matter what is paid we still supported your game. I would appreciate the game or a refund I did not buy into a demo. I would appreciate a key. Please!!!

Developer

Hi guywonder22,

I understand your frustation but I mentioned earlier the reasons why I made this decision:

People who donated 50 cents won't get a key, because It all got eaten by fees. Thats what I am referring to. It wasn't mentioned in the reddit posts because:

1. I didn't know that was going to happen.

2. I wasn't going to include a Terms Of Service in every of my reddit comments. 

I think it's a reasonable distinction to make.

If you want I will provide you a refund of your 0.5 USD out of my pocket (since I never got that money). If so please send me your email so I can paypal them to you.

Send me your info to get in contact with you.

Developer

Send me an email at zaphyk@live.com

I emailed you and you have yet to reply.

Developer (1 edit)

Are you sure you used the correct email? I haven't received anything in my mailbox. Can you show me a screenshot of the email headers?

EDIT: By email header I mean the subject, the sender and the receiver so I can search for it.

Title is

Email response from itch.io post

email is zaphyk@live.com

Developer (1 edit)

Well, I can't seem to find it. I also checked the other folders.

Either send it to me again or give me your email so I can send you one.

oi, so im lookin for a key mate, do i just donate or what?

Developer (1 edit)

the only way to get the game is to buy it on steam when it comes out