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Anybody out there?

A topic by Athanasius created Aug 15, 2016 Views: 299 Replies: 5
Viewing posts 1 to 4
(Edited 2 times)

Hello,

not only did I try to ask you here on the forum several times because of the broken download (missing a crucial file to run the game), but I also wrote you an email - alas, there was no answer until today. That was nearly a whole month ago...

I hope you haven't abandoned your itch.io-site and customers...

I just finished the game by replacing the missing files with the ones from the demo. So that works, but it really should be fixed in the main download. I'm also curious why we haven't heard anything from Stegosoft about this yet.

Thank you for your reply! It's good that the game will work with the file from the demo.

I cannot understand Stegosoft, it's as if they don't give a s*** about their game here on itch.io or about their non-Steam-customers. They didn't respond to anything here, not even to an email. In the Steam-forums they are more active it seems, but Steam is a no-go-area for me.

Developer

Hey there, sorry! I did forget to keep an eye on itch. It's not that we "don't give a s***" about itch customers; just that there's a lot to keep track of. But I just noticed that I can subscribe to topics, which I'll do for the bugs thread.

Emailing us is actually a really reliable way to get in touch. I check the company's emails every few hours or so. I'm not seeing anything in my inbox... Can I ask what address you used for your email? I'll check to see if they're going through.

As for the missing .dll, I'm not sure how that could have happened, but I'll get it fixed. Thanks for bringing it up, and I do apologize for leaving you guys hanging!

(Edited 1 time)

I've sent it not as an email (mea culpa!) but via your contact form. I understand there are times things get busy, but I just couldn't understand how we never got an answer on our questions on the forums here. Btw I get automated messages from itch.io by default if anybody answers to any thread I've participated in.

In any case, it's great to have you back! :)

Developer

Hmm, the contact thing on our website should work... I've received plenty emails from there. I'll have to look into it to see if it worked. Also, I get those automated messages as well, but I don't participate on itch very often.

Anyway! I do apologize again for that! I found that managing Ara Fell's release was way more work than I expected and I think the whole thing was overwhelming. I'll need to make a system to actually handle our next game's release, rather than just winging it.