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Download file corruption reports Sticky

leafo · 2023-11-22T20:21:37Z

Edit : Issue appears to be resolved since latest configuration update: https://itch.io/post/8930145 We’ve noticed a significant number of reports regarding corrupted downloads, particularly for larger files from itch.io. On 2023-11-21 we completed full migration to a new CDN after a gradual roll-out during the week. We didn’t receive any reports during this period, but we have now started seeing your reports coming in. To assist us in diagnosing the issue, please respond to this thread if you are experiencing the problem, providing details for each point below: Link to the affected game page Size of the file and filename you’re attempting to download Was the file recently uploaded? (If so, when?) Was the file uploaded using Butler? (This is only relevant for page owners) Your geographical location (if you’re comfortable sharing) A brief summary of the issue - does the download cut out? Slow down? etc. Are you downloading via the app or through your browser? Note : There is no need to re-upload files. This is a delivery-related service issue. The files you’ve previously uploaded are securely stored in our primary storage, and we have no reason to believe there are any issues with them. Thank you for your patience. We hope to have a solution ready soon.

A topic by leafo created 44 days ago Views: 2,439 Replies: 34

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Agamendus42 days ago (2 edits)

1. https://deviantdev.itch.io/dominatrix-simulator

2. 4,6Gb

3. Last updated version was on June 14,2023

5. Germany

6. Download is getting cancelled after 2Gb and after that the File is corrupt (ZIP compressed file error, ZIP file is invalid), download speed is capped at 6mb

7. Trough my browser

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Rose child42 days ago

https://sirshrinkums.itch.io/gsim (NSFW)
About 8gb
About 10 days ago.
idk
Each time I attempted download, I get a different size file around 8gb and each time 7zip, WINRAR, and Windows builtin archive extractor says the arrchive is corrupt. Upon further inspection it seems not all of the file completed as it is a UE4 game but contains no executable and is possibly missing other files as well.
Tried several browsers.

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Shadows_King42 days ago

Glad to see I'm not the only one with these issues. Can we get an estimate on the time until fix? I have basically the same issue text as spamboxje1601.

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WEBmadman42 days ago

Have had a hard time updating a few games, they would stall and restart after around 100 MB, most have eventually worked, accept Shards of God, updated about a week ago, just won't finish downloading.

Details:

url- https://hvavra.itch.io/shards-of-god

size- 134 MB

uploaded last week sometime

location- Canada

resets before finishing download

using the desktop app on Kubuntu 22.04

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leafoAdmin42 days ago(+2)

Just an update for everyone. We are still testing and debugging. We just pushed out a configuration change that based on my testing seems to have alleviated the issue. Please do keep reporting if you are seeing issues though, as it will give me more pages to test.

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Agamendus42 days ago

I wrote a comment some Hours ago.

My Problem got solved and i can download without problems again.

If you guys did an update, Its Working !

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Shadows_King42 days ago

I was able to download my games. Whatever you are doing it's working. 👍

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Eromancer38 days ago

Hey there :D. I just received another report about downloads failing. A customer tried to download this project multiple times and was met with slow download times, then it failed partway through each time. Figured I should report it here in case it's related, as I haven't had reports of failed downloads until this month.

1. https://eromancer.itch.io/pure-onyx-october-2023

2. 1.7 GB
3. On the 4th(? approximately) of this month
4. Uploaded via Butler
5. User is in the Philippines
6. They said it failed around 60% multiple times

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redonihunter38 days ago

I hope not.

That region seems to have problems regularly. https://itch.io/t/3039327/images-are-not-loading-at-all-and-downloads-dont-work-...

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deejay7731 days ago

every game
around 250mb
a couple of months ago
morocco
my laptop shows a popup saying that a virus was detected
browser

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