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Problems with download

A topic by lecannet created Jun 06, 2018 Views: 592 Replies: 3
Viewing posts 1 to 3
(2 edits) (+1)

In this case I donated 2 bucks for a file to the author.  However, I can't download the file from your website.  My security program 'Norton'  doesn't execute the download process. It blocks. Every time, the download is aborted.  What can I do? I switched off some functions in Norton but the issue stays.  From other art websites there is no problem to download a file but here something goes wrong.

In my desperation I asked the author to send me his file.

Admin

The security settings of your virus scanner may be blocking files downloaded from the internet. If it's still blocking the downloads then I recommend temporarily disabling it entirely while you download the project.

Is it possible to tell us what version of Norton you use so we can look into the issue ourselves.

Thanks

(5 edits)

Norton Security:  version 22.14.0.54.  I deactivated almost everything. Nothing helped.  And I have Firefox, version 60.0.1.   Then I used Chrome.   With Chrome it works on the spot..  

Admin

Interesting, thanks for looking into it.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.