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No steam key in the download page?

A topic by wengwengweng created 26 days ago Views: 34 Replies: 6
Viewing posts 1 to 2

Hi! I purchased the game on itch.io and there's no steam key in the download page?

Developer

Hi wengwengweng,

it looks like there are enough available keys and you should be able to grab one.

There should be a request key button on your purchase page. Can you find one?

Best,

Odrez

(Edited 1 time)

Thanks for replying!

Normally there's a "claim steam key" section in the download page but I didn't see it on this download page? I have the same problem with some other games that provide steam keys and I didn't see the claim steam key section in the download page. Maybe it's itch.io's problem?

Developer

Do these resources help you with your problem?
https://itch.io/t/67604/how-to-get-a-steam-key-from-your-itchio-purchase
https://itch.io/docs/buying/already-bought

No.. My problem is that there is no "claim steam key" section and no "get steam key" button in the download page

Developer

It looks like this is out of my control. There are enough keys and they are claimable. If this issue persists on other games too, I guess the itch.io support can help you with that. Let me know what they say about the issue.

Yes I think it might be the website's problem, but thanks for helping me out!