Hello, I have a question.
The Payouts, there are already a few of them and the oldest one is already 23 days. I would like to know what it is caused by. The best thing is that a few days ago I was paid one, not the oldest, but the next (not payoneer as I indicated only on paypal).
I understand that this is a mistake, it does not matter but I would like to know what’s going on?
Best Regards Szadi art.
Please don't take this personally as I know you are a fellow creator here and on top of that you took the role of moderating what has to be the most difficult forum (where frustrated people come to vent their frustration), we simply come here to voice our issues in the hope that they are heard by whoever runs support. I understand now that this forum is completely disconnected from itch's support system and I won't post here again.
Ithch.io: We the creators, who pay you a % of every sale for using your platform, which I am pretty sure makes us your actual clients, think that support on this site needs to improve and we are not happy with waiting 20+ days to get our money or waiting 2+ weeks to get a reply. If this becomes the norm you will see creators routing their buyers to other sites where they can also host their games. The number one reason creators use itch is convenience, it's just easier than setting up your own hosting/selling system (which is becoming easier every day) or dealing with larger sites. But if you let this degrade you will lose your main appeal and start seeing people use other platforms and promote the links to those platforms instead of yours. I love itch as a place where we can share our creations and the last thing I want is to see it getting dragged down by bureaucratic stuff like this. Thank you.
