Hello everybody.

Yes, I read the community rules, don't create topics asking about support, and so on, but.

I registered on itch.io with one purpose: take part on epic jam. So, I registered, I created the game, submitted it, and accidentally deleted the file from the game page. And I cannot reupload it, because the game is submitted to epic jam. Yes, this stupid, I know.

And, I wrote, maybe, dozens of messages to support, from the site and directly from gmail, and, during the last two weeks, I received literally 0 (zero) answers. Not even typical "we could not help you, sorry".

Maybe I'm missing something? Is this even normal?

Please read the rules of the board before posting, don’t use topic titles that aren’t useful to anyone like “Support not responding”

Jam hosts are responsible for handling submission errors. itch.io staff does not step in and make changes to jams unless we have explicit instructions from the hosts.

Generally, if you messed up your submission (deleted file or whatever):

• Notify the host that you messed up, get permission to fix your submission
• Remove your submission from the jam (there is a button on the submission page), and fix the page with the correct files (make sure you test it)
• Send them the link to the game’s page and ask for a late submit URL for that page
• Click the link they send back to re-submit the game to the jam