Does itch have any built-in support for refunds like Steam does?
Thanks, just the information I needed. I'd forgotten about the refunds section on the TOS.
I just bought a tool and its just bad and near unusuable. Ratings are disabled and there is no way to give the developer feedback (no forum and no comments). Its not in the refund / support page you provided. Maybe I'm trying to refund it too quick, but I knew within two minutes it wasn't what I thought it was.
Send us an email at firstname.lastname@example.org with your purchase information and we can arrange the refund. Thanks
Thanks Leaf. I sent an email. While I'm here I might as well ask... there's one tool I can't seem to purchase. PayPal always refuses the transaction and tells me "We can't process your payment right now, so please try again later. We're sorry for the inconvenience."
Its been a few weeks of trying. I've also asked the developer for assistance via Twitter, but never had a response. Chances are these are all red flags, but I thought I'd ask you.
Here is the tool:
That seller is using our old "direct payments mode" with PayPal, which restricts purchase to however their account is configured. I can reach out to them to see if they'd like to switch to our new mode.