Does itch have any built-in support for refunds like Steam does?
Someone who has bought a game can request a refund by contacting firstname.lastname@example.org. There's more information about refunds on our TOS: https://itch.io/docs/legal/terms#refunds
Since we are a DRM free website that supports downloading from your browser, we can not track time spent in a game so we can't have the same automated process that they have. We try our best to make sure everyone comes out happy in the end, we'll typically ask what the issue was with the purchase before granting a refund.
If a seller wants to issue a refund, there currently isn't a place in their dashboard to do it, they'll need to contact us through our support email to initiate it.