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Goblins of Elderstone

Build a goblin village! Manage a chaotic tribe! Survive Winter! Expand, Trade and Conquer! Be the Goblin King! · By lostgoblin

Can't Buy it! Help!

A topic by AFPLoki created Jul 11, 2017 Views: 1,203 Replies: 32
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Impossible for me to buy this game. Is it possible to allow Paypal please?

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Hi. We'll look at adding Paypal soon! Thanks for showing interest, keep checking back or follow us :D

Thanks!

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I hope to buy this soon via PayPal because this game is awesome

Can we get a notification when payment per paypal is available?

I have also tried - unsuccessfully - to purchase the game for 3 days. The payment window will not accept the chip card, debt/atm card OR the Visa card I tried using. :( What's wrong with the payment system? Is the game still available? I couldn't seem to find a way to contact anyone for customer support either :( Bummer it looks like a cute game and I'd like to try playing it. Please let me know if there is another way I can purchase this. Thanks.

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Hi Darvit. Thank you for wanting to support our game. I can see the failed transaction on our end and it looks like your bank/card does not allow the type of transaction (I dont know what that means). I'm very sorry about this. Hopefully by adding paypal soon you'll be able to purchase the game!

Thanks

Yeah, every type of card I tried to use failed. I don't know what type of card it's looking for. The 3 I tried are visa & master card. I can understand the chip card being an issue as it's caused transactions to fail before. However, the standard master card and visa didn't work either ๐Ÿ˜ž

Hi Dravit. I've just added PayPal as an option! Thanks again for your support!

Thank you!!!! You're awesome ๐Ÿ‘๐Ÿ˜ I will happily purchase the game today.

Ok. Maybe it's too soon but I just tried to pay through Paypal and it said "We can't process your payment right now, so please try again later. We're sorry for the inconvenience."

Hi. I just tested it and it seems to be fine. Maybe it was just bad timing or something up with PayPal at the time?

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I haven't given up yet lol. I just don't understand why I am not able to get a payment to go through.  I'm dumbfounded but stubborn. Any information you can offer from your end in solving this hang up will as always be greatly appreciated. I have to be doing something wrong... somehow? (I click Buy Now, log into Paypal and it gives me the  "We can't process your payment right now, so please try again later. We're sorry for the inconvenience." Paypal is linked to an account so there should be no problem with them issuing the payment.") The only thing I keep coming up with is ... is the payment to be sent outside of the continental US? If not, I've no idea what's wrong... just that it has to be something on my end. SMH. 

Hey Dravit, thanks for being so patient and not giving up. Its really weird, there really shouldnt be an issue. I've triple checked all my settings on PayPal and Itch and everything looks correct. I will email PayPal and Itch and see if they can give me more information. Please try do the same on your end.

Sorry for this inconvenience.

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I will also contact Paypal's customer support tomorrow morning. I can't figure out what's going wrong either. No worries, I'm not ready to give up yet :) Hopefully they'll have some answers for us. I am wondering though if it isn't something to do with itch.io's site since none of my payment options will clear and they should have. I even tried adding a normal visa card to my account as a saved payment option (it said it would auto-fill for payments and only require my password) but it didn't work. I used Paypal to purchase another item online through a different site and it went through without any issues. I will let you know if Paypal has any information as soon as I speak with them, and I will also try seeking customer support for itch.io to see if the problem is with my system vs theirs. Thanks for working with me to try to figure this out! :D

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Hey Lostgoblin, I just heard back from Paypal. The payment I keep attempting to send you is being blocked long before it reaches them. I have narrowed it down to a strongly suspected issue within itch.io's payment system. I'm sorry I don't have more information... I did contact them about this the same evening I contacted Paypal, but as of yet I have not heard anything back from itch about the issue. 

Hi. Ive heard from Itch and they say it an issue with PayPal, I'm still waiting to hear back from PayPal. It seems there are a lot of issues on the back end using PayPal on itch so might have to disable it in the future if its not resolved.

I'll update once I hear back from PayPal.

I have updated a setting that PayPal suggested. If that doesnt work let me know

I just received a PayPal payment! It looks like its working now! hooray!

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Hey all, we just added PayPal as an option.

thanks for the support!

I am setting up a new paypal account, until this is done I have removed PayPal as a payment option. This will  be added again shortly - thank you for you patience.

"We can't process your payment right now, so please try again later. We're sorry for the inconvenience."

Thats strange. Not sure what the problem is. We received a paypal payment earlier so it is definitely working on our end. Sorry!

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I am also having the same problem as AFPLoki and have definitively narrowed it down with a problem within itch's payment system. I've tried a Mastercard, Visa, Discover and Paypal. None went through. I have heard back from my credit companies, bank and Paypal.  All of them informed me that the payment was kicked out by a payment system before it ever reached their system to post/request the funds from them. I have also written to support@itch.io twice and have not received a reply as of yet. I'm sorry Lostgoblin, but it seems that itch's payment system is where the issue is and unfortunately you and a few other developers are getting screwed out of money from some of your would-be customers by them. I will be lurking about waiting to see if they ever do look into this persistent problem and fix the issues in the system. I strongly suspect AFPLoki and I have the same bug blocking our payment attempts. I wish itch would contact me so we can fix it. I will let you know if/when I ever hear from their support center what they say. If there ever is a way I will gladly support you and the other interesting game developers ;) 

Hi Dravit. Thank you so much for your continued effort to try support us. I will ask Itch on my side as well to find out further if they have any more insights. Hopefully you can resolve the matter otherwise you will have to wait until thew release in Early Access on Steam in a few months.

I wish I could do more but as I've said, we've been receiving PayPal payments as off 2 days ago now and there's nothing else I can edit on my side.

This is most unfortunate and I hope you will follow us to an eventual resolution of getting the game in your hands

I assumed I could private message you somehow on itch but it looks like I cant - can you please email me at gustav@lostgoblin.com

seems like I've got a problem with itch, can't buy anything from them with Paypal

Same here. None of my credit cards, bank card or debit cards work either. The transactions are blocked by itch's payment server system before the request ever reaches any of my accounts to request payment. :(

very sorry to hear that you guys still can't. We've been getting paypal payments for several weeks now since we fixed things on our end, there really isnt anything more I can do on my side. Hopefully you will be able to get it in the future.

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I still keep trying periodically. I know it isn't your fault. It's something with Itch blocking our transactions and it's only frustrating because they have not contacted me so I can't find a solution or resolve our issue. Worst case scenario, I will purchase your game through Steam ๐Ÿ˜‰ I'll just be waiting patiently for the release date ๐Ÿ˜Š Thank you for jumping through hoops and all you've done for us though! We do appreciate all you've done to try helping us. 

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No problemo! Glad we have such awesome support and the game will only be better by the time you play it :D

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Hey, give me a shout when the game is being released on Steam so I can be sure to look for it ;D

You can wishlist it right now! :D 

http://store.steampowered.com/app/693580/Goblins_of_Elderstone/

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Awesome! Thank you for the link! ๐Ÿ˜ It's on my wishlist now.

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