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The game doesn't open on Windows, returns an error when I attempt to run it

A topic by nicolasstag created Oct 21, 2020 Views: 411 Replies: 4
Viewing posts 1 to 2

Hello,

I just bought the game last night. It worked fine yesterday when I ran it for the first time, but today I cannot seem to get it to work.

I have attached a picture of the error message I get.



Does anyone know a way around this?

Developer

Well that is extremely weird. Are you using the Itch app or did you download the file ? It looks like the data was corrupted somehow - one of the assets is only 25% as large as it should be. 

I am using the itch.io desktop app to run the Helium Rain launcher exe file. I closed out of my first session from the GUI -- I didn't use alt + f4 or anything -- so it's not like I closed the game while it was still saving.

Developer

This isn't caused by a save problem, the static game data was corrupted somehow - the game itself can't do that, as it never writes to that file in the first place. It may be an itch bug, or a hard drive failure. You should try reinstalling the game.

Reinstalling the game seems to have fixed it -- thank you for the help!