itch.io

I have a problem with going back to where I left off. I do press save a couple of times while I play the game but whenever I exit the game and turn it on again, it loses all of my progress on the game and it returns back to the start. I have to make a whole new character for each time I close and open the game. What can I do so I can continue to play it without losing progress whenever I open the game? Sorry if this message is long it's cause I'm not great at speaking english and I don't know alot of gaming terms.