That's odd. Are you accessing the mobile version from a Mac? Are you a patron?
We've got a free demo available for Apple desktop users, but unfortunately, there's no iOS version due to how Apple manages their app development software.
I'm here to help, but I need a bit more info to get things sorted.
Check out this video (https://soulcoom.itch.io/soulcoom-dev/devlog/568460/faq-how-to-signup) and give me a shout with the step number you're stuck on. It's Windows but the login process is the same.