hey love, you should download the itch.io app for your pc. I was also having the same problem but now that I'm running it through the app, it's working great now.
Oh thank you!! I sadly tried that a few days ago, and I sadly still have the same problem. I uninstalled it all and also reinstalled it a few times with just the app, and it's just not having any of it! Lol I really appreciate you answering! I'll try again and see.