Post by Takeshi Snowfox in The Tale of Ebony Floe Preview Demo Version 3 comments

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Greetings, I really hope you've been doing well.

I wanted to ask something from a long time, and since I'm not that great with computers, I was hoping if you could help me ~~but I fear it might be even worse...~~

So, whenever I try to open this version, the screen stays in black, and all the background sounds can be heard, but a few seconds later, this error message appears:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006-'HUNG')

I really hope you can help me.

Take care, and the best of wishes for you :)

Puff-Knight3 years ago (2 edits) (+1)

Sorry for the late reply

One of my internal testers keeps having this bug as well, and unfortunately it's both a hardware specific issue as well as an issue with the particular unreal engine version itself. The only way for it to be fixed is to either upgrade your hardware (which I'm aware is not particularly feasible rn for most people, just listing the option), or for Epic Games (the developers of the engine) to fix the bug themselves (they have done so before from what I've read, so hopefully a future engine version will have a fix at some point). They have released a newer version of the engine (v4.27 over the current v4.26) along with hotfixes for it, so I will probably be upgrading the game to that. Hopefully they will have fixed it in 4.27, but I don't think it'll be guaranteed, unfortunately :(
We shall see

Takeshi Snowfox3 years ago(+1)

It's ok, as long you're aware of this issue, I can't really complain.

So let's hope for the best.

Thanks for the clarifying (is that how it is said?...), take care, and the best of wishes for you ;)

itch.io

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