Nope, most likely you incorrectly captured the paint controls area. To reset this, go to Options, and click Forget Coordinates. Now you will be able to capture the paint controls area coordinates again. Refer to the in-app tutorial or the demo video on youtube for a visual aid. Let me know if you are still having trouble!
Well I'm not trying to be a douche, but I'm pretty sure I captured them correctly.
Does the program just not work that well on smaller paintings?
Smaller paintings don't have as much detail and as a result the pixels are much larger (lower DPI). The picture frames have a higher DPI and the XL, XXL have the highest.
Cool, so I'll avoid the smaller paintings then.
Thanks for the help!
No problem. And you don't have to avoid the smaller signs, just don't paint a detailed picture on them. I personally like to use 2 huge wooden signs stacked and split my image on both.