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Plz Read And Help

A topic by lolitty Lel created Feb 05, 2018 Views: 527 Replies: 12
Viewing posts 1 to 6

The game is constantly crashing! Please Help!

Developer

Sorry you're having problems! I'll need a bit more information to help.

Does it crash during the game, or does it not even load? Are there any error messages?

it doesnt even load and it crashes! thx for helpingg Dr. Woop The Magical Game Doctor

Developer

Does any message appear when the game crashes?

Well Yes! At the top it says "Tracks has crashed and will close" or sompthing like that

Developer

I see, so there's no specific error message?

Would you be able to post your PC specifications?

I'm having the same issue on two separate computers. Different crash messages though. The first computer is running Windows 8, Intel Celeron CPU N2830 2.16GHz, RAM 4.00 GB, 64 bit, x64-based processor.  "Unreal engine is exiting due to D3D being lost" or something like that is the error message that keeps popping up.

Developer

Was this the error?

Yes, that was the error.

Developer (1 edit)

I'm afraid this is a bug in Unreal Engine 4 and not the game, and generally appears on older PCs like yours.

I'm hoping they will be able to fix it soon, but otherwise unfortunately we'll need to wait, or you can get a refund from itch.io.

Also... That computer was used to play this game online when it was still being developed. 

Hi. I have just tried to download this game and am having the same error message. it doesn't load at all just crashes. I also have a old ish laptop. If this can't be fixed can I have a refund please.

Developer

Hey sorry about that.

You can keep an eye on the Steam thread for the latest information on this issue, unfortunately I need to wait for Epic to fix the problem in the engine.
Feel free to get a refund, you need to ask itchio though. Developers don't handle refunds.