When this happens, does it look like the image I send with this comment? If so, when opening the game do you choose "fastest" when choosing "graphics quality"? For me "fastest" also gave me this problem (I also got a variant where the view was normal third person but the character was in a constant falling animation and could only turn around), but any other option for "graphics quality" seemed to work just fine for me. I have not (yet) figured out what determines which of the two views you will get. PS: the black spot (supposedly the character) in the grey image is not initially visible, only when you look downward do you see Beth.
A side note, apparently the images don't appear when I open this site in Brave