I believe they mean when they start the game and the what I assume is a loading screen plays infinitely. I have the same issue.
If you click the screen and then press X, once the loading finish, should be work
How do I know when the loading is finished? It just shows the guy running forever without anything else... and what X? The key X or X in top corner or X on a gamepad or something else?
Edit: I tried running on web page and loading finishes instantly. I'm playing on downloaded version and it is not loading. Just an addition