There are a lot of factors that can affect ticket priority, and it can also depend on what you’re asking. In this case, I don’t see any tickets associated with your account, meaning you probably emailed in with a different address. If you need support for your account you must contact us using the email address that owns the account so we can prioritize it, otherwise we may just respond to email again with the correct address. Hope that helps!
Also, if you want us to find your ticket from a topic like this you should include your ticket ID. Thanks