Hi. I just tested it and it seems to be fine. Maybe it was just bad timing or something up with PayPal at the time?
I haven't given up yet lol. I just don't understand why I am not able to get a payment to go through. I'm dumbfounded but stubborn. Any information you can offer from your end in solving this hang up will as always be greatly appreciated. I have to be doing something wrong... somehow? (I click Buy Now, log into Paypal and it gives me the "We can't process your payment right now, so please try again later. We're sorry for the inconvenience." Paypal is linked to an account so there should be no problem with them issuing the payment.") The only thing I keep coming up with is ... is the payment to be sent outside of the continental US? If not, I've no idea what's wrong... just that it has to be something on my end. SMH.
Hey Dravit, thanks for being so patient and not giving up. Its really weird, there really shouldnt be an issue. I've triple checked all my settings on PayPal and Itch and everything looks correct. I will email PayPal and Itch and see if they can give me more information. Please try do the same on your end.
Sorry for this inconvenience.
I will also contact Paypal's customer support tomorrow morning. I can't figure out what's going wrong either. No worries, I'm not ready to give up yet :) Hopefully they'll have some answers for us. I am wondering though if it isn't something to do with itch.io's site since none of my payment options will clear and they should have. I even tried adding a normal visa card to my account as a saved payment option (it said it would auto-fill for payments and only require my password) but it didn't work. I used Paypal to purchase another item online through a different site and it went through without any issues. I will let you know if Paypal has any information as soon as I speak with them, and I will also try seeking customer support for itch.io to see if the problem is with my system vs theirs. Thanks for working with me to try to figure this out! :D
Hey Lostgoblin, I just heard back from Paypal. The payment I keep attempting to send you is being blocked long before it reaches them. I have narrowed it down to a strongly suspected issue within itch.io's payment system. I'm sorry I don't have more information... I did contact them about this the same evening I contacted Paypal, but as of yet I have not heard anything back from itch about the issue.
Hi. Ive heard from Itch and they say it an issue with PayPal, I'm still waiting to hear back from PayPal. It seems there are a lot of issues on the back end using PayPal on itch so might have to disable it in the future if its not resolved.
I'll update once I hear back from PayPal.
I have updated a setting that PayPal suggested. If that doesnt work let me know
I just received a PayPal payment! It looks like its working now! hooray!