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A Mortician's Tale

A death-positive game where you play as a mortician tasked with running a funeral home · By Laundry Bear Games

Reporting Bugs / Technical Issues Sticky

A topic by Laundry Bear Games created Oct 16, 2017 Views: 4,569 Replies: 95
Viewing posts 21 to 29 of 29 · Previous page · First page

hello. the first time i launched the game, it was using 99.9% of my 1050ti graphics card. upon launching it a second time, it ate up 85% of my cpu and maxed it out.  this is with all the settings on the lowest possible settings while sitting in the main menu.

Developer

Hey, AWSMDAWSOM25!

Sorry to hear the game seems to be acting up on your computer. This is definitely not expected behaviour. Would you mind helping us out by letting us know what operating system you are on and what version of the game you are running (32 or 64)? Also, what resolution is your monitor and what resolution the game running at?

Thanks!
-Andrew

I’m running it on Windows 10, 64 bit, and 1920x1080. Upon launching it today to see what the resolution was it didn’t seem to have the same issue, but I figured it would be something you’d want to look into

Developer

That is much appreciated and I'm glad it seems to working as intended now!

I'll continue looking into things on my end. I know that I have had issues with antivirus and other software causing issues with how the game runs, though nothing performance related.  If it ever acts up again, feel free to let us know!

- Andrew

(1 edit)

Hi, I may have a solution, but I can't test it.
In addition, I have unfortunately never done anything with the Unity Engine.


For me, the CPU (60-80%) & GPU (100%) also burns quite a bit:


I found that the FPS (frames per second) is quite high: 2000-4000 + FPS.

See: 4 Quick Ways to See a PC Game’s FPS (Frames Per Second)

This may be solved with this setting:
Application.targetFrameRate = 60;

Möglicherweise benötigt man noch das hier:
QualitySettings.vSyncCount = 1;

See:

Unfortunately, I don't know how I can test this myself. Whether there is software that limits the FPS.
If you create a package for me, I can test it.

Developer (2 edits)

HI Cyb10101!

Thank you for such a detailed investigation! I'll have to look into this as I do believe vsync should be on by default, which will limit the frame rate to the refresh rate of the monitor (which is preferred over setting a hard cap). Clearly, it seems to not be the case on some computers as even high end monitors would only update at 144Hz.

I'm going to spend some time tonight looking into this and try making a new build as the windows versions on itch are slightly out of date anyway (the Steam version had a few extra updates to address Steam specific issues). I will update this thread when I have uploaded a new set of builds!


UPDATE

I believe I may have found the bug.  If you don't mind testing something with the current build:

  • Hold the ctrl button while booting the game to bring up the pre-launch menu (it's normally hidden)
  • Go to quality settings and set the game to Good.
  • Run the game and see if the performance still spikes

It looks like the lowest (Fast and Fastest) settings have VSync turned off, which makes sense as, if you have a low end computer vsync may cause very low frame rates. With Vsync turned off there can be a boost to the frame rate for lower end computers (at the cost of screen tearing).

The proper fix will be to expose the VSync option in the menu which I will try to get into the next update!

- Andrew

Nice. CTRL and quality between Good and Fantastic, works perfectly. Thanks.

I assume that the CTRL key was programmed by you and is nothing special from Unity?
I probably have the problem in another game too.

Developer

The launcher, and holding ctrl at launch, is a actually a Unity feature. That said, some developers opt to have it disabled while other games show the launcher at every boot, so your experience with other games will vary. We have ours set to be hidden by default but still accessible by holding ctrl. Games running on newer versions of Unity will have it disabled as this is a feature Unity is trying to phase out in favour of giving the player in game options.  

I'll also mention that other games may have other settings for quality as they are customizable and, like some of the features in Mortician's Tale, can also be ignored and overridden by the game. Fore example, shadows and resolution can be set in game and will override the launcher settings. In general I prefer having the options in game and will be adding VSync to the options menu in the next update and will have it turned on by default going forward.

- Andrew

Thanks, good to know.

Hey, I just bought the game within the Racial Justice and Equality Bundle and wanted to play. Sadly, whenever I try to start it I can only see the logo, then maybe a quick flash of the menu before the screen turns white and I cannot click anything. I can still hear the music, though. I am playing on PC/Windows (neither version works, I've tried both downloads just in case)

Developer

Hi MopfinSmiley!

We've had a few reports of computer setups that have this issue and we believe it may be related to out audio middleware not initializing correctly. I'm looking into the best way to handle this but it will take some time. In the meantime, are you using headphones or another audio device? Some players have had luck by changing the audio output in windows to a different device before booting the game.

When a fix is ready we will update and post to let everyone know it's been addressed.

- Andrew

Alright! Thank you Andrew for the quick answer. I don't think I've been using headphones when I was trying out the game but I am not sure. I can definitely experiment a little and see whether it works with/without them. 
Don't worry about it taking time. I know that and it's completely ok. Please take all the time you need!

I got this game with the bundle for racial justice and equality and everytime I've tried to start the game it says UnityPlayer.dll is missing. I'm playing on windows and I have extracted the files and tried reinstalling them twice. I tried installing a unityplayer.dll file myself and placing it with the program but it still won't open.

Developer

Hi, the.blue.bunny!

Sorry you are running into this. UnityPlayer.dll is necessary to run the game as it contains the code for the engine we use and is bundled with the zip of the game.  I just double checked to be sure, and the windows downloads (both the 32 bit and 64 bit versions) have the dll at the root of the zip file. Can you check whether the UnityPlayer.dll is still beside the morticianstale.exe file wherever you have it extracted?

If you've extracted everything but the dll is missing, something may be moving or deleting it. You'll need the correct version of the dll for the game to run, so taking the dll from another source likely won't work (and I would strongly recommend not using any UnityPlayer.dll files you may find on the internet as they may be malicious).

Do you have antivirus software running? It's possible that it is quarantining the file when it gets extracted.

- Andrew

Thank you for the reply! I honestly don't know what I did but I think I just couldn't open the game from my desktop? I went to the extracted files and opened the program from there and it worked. It's wonderful game! 

Developer

Glad it worked out! Thank you so much for playing!

- Andrew

I can't download it from the racial justice bundle? like it removes the zip file from my downloads

Developer

Hi Madamhyde!

This sound more like an issue outside of the game but I can try and help.  What operating system and browser are you using?

Some possibilities:

  • On macOS, safari will automatically extract the game when it is done downloading, so the zip will be removed and you will be left with just the app.
  • Anit-virus on Windows can be a little over cautious at times. If you are running any, check to see if it has quarantined the file or reported anything.
  • Have you had similar issues with other games form the bundle or itch in general?
  • Have you tries using the itch.io app? It's will handle downloading of the game for you and might be a simpler workaround to getting the game running.

Hope things get sorted for you soon.

- Andrew

Hi, I was trying on windows with chrome originally, butI can check a different browser and on the antivirus, thanks!

Deleted 135 days ago

I have not, but -goes to download firefox-

I tried to stream this game but any time I boot up the game, it completely TANKS my internet speed. This has not happened to me with any other game. Is there some sort of fix for this? I have tried both windows versions running at different resolutions with anti-aliasing both off and on.

Developer

Hi Ginger93!

This is strange since the game doesn't talk over the internet at all, as far as I know. We had analytics at one point but removed them quite some time ago.

Could you describe how the issue is presenting on your computer? Are downloads failing or other online applications lagging when playing?

- Andrew

I actually ended up figuring it out and I thought that I might post the solution on here incase anybody has the same issue.

I didn't have any hardware issues and everything was performing fine but my speeds went from the normal 300+mbps download and 15-20+mbps upload to 0.5mpbs download and 0.3mpbs upload. It was really weird and only happened when I had the game running.

Even though there wasn't an issue with my GPU, I used the solution that you posted for person who had their GPU maxed out with the game and took it off of the "Fastest" setting and my internet speeds fully came back. I don't know what it is with your "Fastest" setting but it seems to not agree with some computers.

Developer (1 edit)

It actually agrees a little too much with some computers! The framerate runs uncapped on the fastest setting so if you have a strong computer it will run the game as fast as possible, using up resources and making the framerate unreasonably high.  A fix for this (being able to toggle vsync from inside the game) is still in the works. When it's ready, I'll post on the forums so everybody can get the latest version.

- Andrew

Hello! I downloaded the game and played it yesterday and it was lovely. However, when I went to open the game this morning, I got a notification that the game was not able to be launched because the unityplayer.dll wasn't installed, even though it was. (I've gotten this message from several games I've downloaded from itch.io as well).

Thank you for such a lovely game! I look forward to being able to play it again. 

Developer

Hi Agonychristie!

Sorry you are running into this with your games. There are a few things to look into, if you haven't already.

  • The UnityPlayer.dll should be*right* beside the morticianstale.exe file. DLL files can get confused sometimes.
  • Sometimes a program gets blocked by anti-virus or anti-malware.  Try briefly turning off any live scanning.
  • We've heard of people running into issues where enterprise software can muck things up. Look at what other applications are running, including in your task tray (or use task manager) and close any that you don't need running at the moment.
  • Installing to another folder sometimes helps, though because it did run once, I don't think that is the case here. That said, the itch.io app is quite nice and has sometimes helped with these kinds of issues by managing downloads well.

If none of those work, feel free to let us know and include a screenshot of the error. Since the issue seems to likely be something conflicting with Unity games in general, I can only help so much but I'll do the best I can!

- Andrew

Hi! I'm playing on Windows 11 64-bit, and when trying to use the trocar on the second body, the game gets stuck. It lets me drain the first incision, but 2 and 3 never finish no matter how many times I try clicking. Would appreciate the help!

Game currently doesn't run on Mac Monterey (12.3.+), neither itch.io version nor steam version.

Viewing posts 21 to 29 of 29 · Previous page · First page