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Hi,

My ticket is number #290828.

I've been waiting for about 69 days now on the validation of my tax information. It says that I've "completed the tax interview", but the validation status is still pending after over 2 months now. To the best of my knowledge I've correctly filled out the tax information. Yet, I've not gotten any feedback yet (nor can I resubmit the tax information if that's somehow faulty). I've also written the support team (ticket #290828) on the 12.07.2025 and haven't gotten any response yet; and it'll soon be almost 2 weeks without any support feedback.

Since I haven't gotten any feedback yet, I don't know if this is an easy problem to fix, if it's just the validation normally taking so long, if I've been forgotten and just need to be louder about this, or if I somehow have to resubmit a document or if I'm missing something. I'm completely in the dark here.

I want to initiate a payout soon, but my tax information needs to be validated first. 2 months seem more than enough time to do that.

Thank you and best regards,

Kilian-Roy Lachner (Ooqui Sensory Lab)


(+2)

Normally validation occurs when you request your first withdrawal since validation costs 3 dollars.

Your tax information is on file and your account is ready to accept payments. Your tax information must pass validation before you can collect your earnings through a payout. Validation is a one-time process that will happen when you open your first payout request from your dashboard.
https://itch.io/t/2627180/tax-information-waiting-for-validation

Thank you for the information! I'm going to report again if the validation of the tax information somehow takes a long time to process after the first initiated payout. The post you've referred to doesn't state how long validation after the first payout initiation usually takes. Hopefully everything will work out fast and just fine.