Hi,
My ticket is number #290828.
I've been waiting for about 69 days now on the validation of my tax information. It says that I've "completed the tax interview", but the validation status is still pending after over 2 months now. To the best of my knowledge I've correctly filled out the tax information. Yet, I've not gotten any feedback yet (nor can I resubmit the tax information if that's somehow faulty). I've also written the support team (ticket #290828) on the 12.07.2025 and haven't gotten any response yet; and it'll soon be almost 2 weeks without any support feedback.
Since I haven't gotten any feedback yet, I don't know if this is an easy problem to fix, if it's just the validation normally taking so long, if I've been forgotten and just need to be louder about this, or if I somehow have to resubmit a document or if I'm missing something. I'm completely in the dark here.
I want to initiate a payout soon, but my tax information needs to be validated first. 2 months seem more than enough time to do that.
Thank you and best regards,
Kilian-Roy Lachner (Ooqui Sensory Lab)
